Bringing interlibrary loan services under a single sign‐on umbrella

Abstract

PurposeThe purpose of this paper is to transform a user‐authentication process for a document delivery and borrowing service into a simplified and unified logon access method consistent with other library services by leveraging a University Lightweight Directory Access Protocol (LDAP).Design/methodology/approachData fields were analyzed from the Texas A&M University Libraries' interlibrary loan and document delivery application (ILLiad) to determine the unique information that was critical to maintain account security and historical usage. As an added feature, plans were made and implemented to provide account authentication with another system entity through the use of Shibboleth software.FindingsThe campus LDAP proved a popular added feature. Since the implementation of the new authentication and authorization methods, usage of the service has increased even though the number of actual live accounts has decreased. Account security and user affiliation statistics were greatly improved.Practical implicationsMore efficient authentication and authorization processes increased the effectiveness of the document delivery service. Use of the LDAP protocol and Shibboleth software enhanced the authentication process for both the library and the user. Eliminating the need for a separate set of credentials for use of the document delivery service reduced the potential for password fatigue.Originality/valueThe creation and implementation of different technologies to further refine migration and systematic processes. A guide to the steps taken to facilitate moving from one authentication method to a more advanced system leveraging Shibboleth and .ASP for quality assurance.