Biased by Design? Case Managers' Multidimensional Preferences Toward the Design of Algorithmic Decision Support Systems

"How can the public manager create and co-create value in the digital economy? While there is much exciting work being done, there is a pressing need to recontextualize public value theory (PVT), specifically in terms of its theoretical precepts, in the fluid and dynamic environment that the digital economy has produced. Much of the theoretical undergirding of PVT predates the full onset of today's digital economy, leaving aside phenomena including citizen-driven innovations, decentralized digital structures, and the algorithmic foundations of new economic life. This is why a conceptually-driven exercise in contemporizing PVT would be of great value to public administration's theoreticians seeking to lead the theory in catching up to the praxis. This book seeks to answer the question of creating and co-creating public managerial value by proposing chapters that revisit categories central to the functions of public managers in relation to other value-creating agents under PVT. It introduces new and important lenses to PVT that are grounded in the praxis of the digital economy, raising new questions about old problems in PVT and generating newer formulations that push PVT forward and make its debates salient to the futures that lay before the modern public manager. The book therefore constitutes an important effort to take public value theory forward by shedding new light on the potency of the public manager in confronting and constructing the digital economy through co-creation with the other agents of public value. It will be of interest to researchers, academics, and policy makers in the fields of public and non-profit management, public administration and policy, and public value theory"--

Social development around the world has been stunted by the lack of a comprehensive understanding and definition of public value. Public value theory can provide guidance, and inform a universal standard for social development. However, it is difficult to define and measure public value due to its philosophical complexity. Public values are driven by various economic, political, and social forces, and can be created by many stakeholders including enterprises, governments and non-governmental organisations. Government is central to human society and is primarily responsible for inclusive social development, which requires setting and maintaining public values orderly and synchronously according to the plurality of views held by those in society. Social development failure may occur when some key public values are ignored. This study uses thirty economic, social, and political indicators to measure public value, and the results demonstrate strong correlations among them. Through a principal component analysis and a cluster analysis, these thirty indicators can be reduced to four principal components. The first one, which represents economic value, can explain 65.8% of the total information, identifying that economic value is playing a fundamental role among plural public values. Countries are clustered and their development neighbors are identified in order to compare countries with similar levels of development. Public value theory can help to understand the advantages and disadvantages of different countries, and advance the social and economic progress steadily and authentically.

China's transition toward people-centered health governance has highlighted the essential role of pharmacists in ensuring rational medication use and protecting public health. However, pharmacists' professional roles remain fragmented across institutional, social, and regulatory dimensions. Drawing on public value theory, this study examines the structural and cognitive misalignments constraining pharmacist professionalisation in China and situates these challenges within an international context. This study employed a literature-based conceptual analysis informed by public value theory. National laws, administrative regulations, policy documents, and scholarly studies were reviewed to examine how public value - specifically value consensus, legitimacy and support, and operational capacity - is reflected in pharmacist governance. Evidence from existing empirical studies was integrated to illustrate gaps in public cognition, administrative coordination, and professional self-identity, with their scope and limitations qualitatively appraised. Three interrelated challenges were identified. First, fragmented administrative governance across regulatory bodies leads to inconsistent legal definitions, unclear role boundaries, and limited institutional authority for pharmacists, particularly in clinical decision-making and medication therapy management. Second, public awareness of pharmacists' professional value is insufficient; survey evidence indicates that patients largely associate pharmacists with dispensing or sales functions, leading to low social demand for pharmaceutical care and inadequate legitimacy for role expansion. Third, pharmacists demonstrate inconsistent professional self-identification: many hospital pharmacists prioritise logistical tasks, while most community pharmacists remain oriented toward commercial rather than patient-centered service roles. Together, these structural, cognitive, and professional gaps undermine value consensus, legitimacy, and operational capacity within the pharmacist ecosystem. Advancing pharmacist professionalisation in China requires integrated legislation and cross-sectoral governance, enhanced public communication and health literacy, and strengthened professional competencies supported by adequate incentives. These findings echo international experiences, highlighting pharmacist professionalisation as a shared global governance challenge rather than a China-specific issue.

In some developed countries, public transportation is the main choice for mobility, on the other hand, in Indonesia, most people still use private transportation, causing congestion. This condition indicates that the community has not fully utilized public transportation modes in carrying out activities. Public Value is a dialogue that is generated between the government in hearing a problem and to become a joint solution in improving an existing service based on the experience of the community and the needs of the community in using Trans Semarang. Using field observations and literature studies with a qualitative approach. Using public value theory, it was found that the reason for the lack of users and the increase in private vehicles was based on the poor experience of the community in using Trans Semarang and the unfulfillment of public value in services. Semarang as the basis for improvement and improvement of existing services.

Public Value Theory (PVT) emerged within a broader public administration paradigm that called for the recentering of the state in the identification and management of public activities in response to the attempts of neoliberal politicians to marginalize it. PVT’s advocates remained nonetheless ambivalent about the role of the state in the production of goods and services necessary to create public value. In the decades since, public sector outsourcing has grown in scale and scope, particularly in Anglo-Saxon economies. PVT is unable to account for the implications of this mode of public value production, and why it may undermine the state’s ability to create public value over time. In this article, we argue that the disembedding of the state from the production of public value undermines its capacity for learning and adapting organizations, which are critical if the state is to respond to changing needs and demands. Because what constitutes public value evolves, so too must the resources and capabilities for producing public value be reconfigured. In other words, public value creation is contingent on innovating the means of public value production. We make the case for re-embedding the state in public value production and for public sectors to move beyond outsourcing the delivery of core services and functions.

Public Value Theory aims at reinvigorating the role of publicly formed values in public administration theory and research. It attempts to reconcile the conceptual antagonisms between Traditional Public Administration that seeks to limit corruption and bring expertise to administration by establishing a more autonomous legal rational organization and New Public Management that focuses almost exclusively on sharply reducing public bureaucracy through measures and organizational practices based on economic efficiency. Rather than viewing these divergent approaches to public administration either as dichotomies or rejecting them, Public Value Theory recognizes the important dimensions of public administration that they raise and incorporates their most salient features in a more inclusive approach that emphasizes the role of values. This paper locates Public Value Theory in the historical formation of theoretical approaches to public administration. Focusing on key theoretical texts and secondary sources, the paper provides internal critiques of Traditional Public Administration and New Public Management and discusses the limits of Public Value Theory. Substantively, the paper shows that Public Value Theory seeks to reconcile and balance contradictory approaches to public administration and the implementation of public policy. Public Value Theory attempts to join economic efficiency, organizational practices, rationality and independence in public administration, and the formation of public values and interests in an encompassing approach. Public Value Theory is both less insistent on specific organizational forms of public administration than Traditional Public Administration and less focused on narrowly construed criteria of efficiency than New Public Management. The paper concludes by briefly considering criticisms of Public Value theory that are concerned with its insufficient attention to the political formation of values and interests.

Different studies have evaluated the success of e-government in developed and developing countries. However, many of these studies rely on the economic and conventional approaches to evaluate e-government like other ICT projects. Also, they do not consider citizens’ access to ICT in their studies. This study, therefore, examines the moderating effect of citizens’ access to ICT on the performance of e-government within the context of IS Success Model and public value theory. The public value of e-government represents the net benefits of e-government. Data were collected from 369 experienced e-government users through a range of selected e-government services. The results show that citizens’ access to ICT positively and significantly moderates the relationship between actual use and the public value of e-government. This finding implies that access to ICT will drive more use of e-government and increase the value of e-government services. Also, the quality dimensions affect the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between service quality and the actual use of e-government. In essence, this study emphasized the efficacy of ICT access as a stimulating effect on creating public value through increased citizens’ use of e-government for interacting with the government. Ultimately, it prompts the government to improve ICT access for the citizens to use more e-government services.

Examining progress in research on public value

This study examines the implementation of proactive public services in the Saudi public sector and its relationship with public value creation, drawing on Moore’s public value theory. Using a quantitative approach, the research investigates the extent of proactive service delivery implementation, its impact on perceived public value, and the organizational factors influencing its success. A survey of 312 public sector employees from various Saudi public sector organizations was conducted. The results indicate a moderate level of proactive service implementation and reveal a significant positive relationship between proactive services and perceived public value creation. Organizational readiness, technological infrastructure, and employee skills were identified as key factors influencing successful implementation. This study contributes to the understanding of proactive public services in the public sector and provides practical implications for public sector managers.

ABSTRACTThe Greek island of Lesvos, a holiday destination, became the main entry point for forced migrants to Europe in the fall 2015. The role that civil society has played in tackling the forced migration crisis on Lesvos, like in many other places in the EU, has been immense. However, the sheer number of refugees arriving, the interplay between local and international initiatives, conflicts between actors, the specific, and often one-sided, attention of the media, the clash between the holiday location and the humanitarian- ecological disaster and the fact that volunteers were the frontline response at the border of Europe for quite some time makes this a special case. Geuijen et al. [2016. “Creating Public Value in Global Wicked Problems.” Public Management Review 19 (5): 621–639. doi:10.1080/14719037.2016.1192163] explored if the Public Value theory by Moore [1995. Creating Public Value: Strategic Management in Government. Cambridge: Harvard University Press] could be useful in guiding analysis and action with respect to situations as experienced on Lesvos. Bryson et al. [2016. “Towards A Multi-Actor Theory of Public Value Co-Creation.” Draft submission to Public Management Review. Accessed November 2017. https://brage.bibsys.no/xmlui/bitstream/handle/11250/2433237/Sorensen.pdf?sequence=2&isAllowed=y] has called for a modification of the theory of public value, in particular the strategic triangle framework, to adapt it to a more complicated world and building a more general theory of public value creation. In this article a conceptual model will be presented that builds on Moore's Public Value but, extended to help deal with the complexity of situations like on Lesvos.

Public value theory has had its supporters and critics, with debate about the use of strategic management by public managers and confusion about the meaning of public value. This paper formalises Moore (1995) into a simple theory. That theory introduces the concept of an ‘ideal state.’ The ideal state is a simple means of describing and analysing public value, using a graphical presentation. In an ideal state roles are clear and public value is optimised. Insights from that ideal state are then applied to a more real world to clarify the nature of public value and to consider the appropriate use of strategic management by public servants. The conclusion is that public value theory provides some justification for strategic management, but the paper also demonstrates the limits to strategic management by officials.

This study investigates the critical factors shaping the successful adoption and impact of Artificial Intelli gence (AI) in municipal service delivery across the United Arab Emirates (UAE). Using a conceptual model grounded in Diffusion of Innovation Theory (DOI), Public Value Theory, and Institutional Theory, the re search explores how AI adoption in service automation, data management and digital governance, smart infrastructure planning, and citizen engagement contribute to AI-enabled municipal service efficiency. The study employs a quantitative methodology, utilizing a questionnaire survey distributed to 388 municipal stake holders, including engineers, IT professionals, urban planners, and administrative officials.The findings re veal that each of the four constructs significantly influences AI-enabled municipal service efficiency. Notably, data management and digital governance emerged as a foundational enabler of AI success, while citizen engagement and trust played a critical role in enhancing the perceived public value of AI services. Smart infrastructure integration and service automation were also positively linked to operational efficiency and resource optimization. This research makes a significant contribution by developing an integrated framework for understanding AI implementation within the municipal governance context of a digitally ambitious na tion. The study provides actionable insights for municipal leaders, policymakers, and technology developers aiming to enhance public service delivery through AI. In practical terms, it offers guidance on how UAE mu nicipalities can align innovation with institutional frameworks, invest in digital infrastructure, promote trans parency, and build citizen trust in AI systems. These insights are vital for achieving smart governance goals, optimizing resources, and improving the quality of life for residents in rapidly growing urban environments.

The study aimed to link cybersecurity awareness and its antecedents to discover the level of public value of using mobile financial services from the perspective of ‘citizens in the government context in Jordan. The quantitative approach was customized to serve the purposes of this study. A convenience sampling method was used based on 550 e-survey Jordanians from whom data were collected. A total of 449 responses were used in the analysis process. A structural equation model was specified to evaluate the developed research model. The results revealed that all hypotheses are accepted at less than P<0.001, cybersecurity awareness and predictions of financial services systems play a significant role in determining the use of financial services systems and generating the value of using financial services. Moreover, combining cybersecurity awareness with public value theory is an important approach to measure the performance of government institutions, especially in the financial services industry. Therefore, these results can be used to develop financial services and meet Jordanians’ requirements. Therefore, providing well-understood dimensions that influence the value of microfinance service use among Jordanians is a necessary process that probably ensures long-term sustainability of microfinance services. Finally, future efforts can explore the benefits and challenges of adopting digital transformation technologies in the public sector and financial services. Furthermore, the term government resilience is likely provided new insights to enhance public administration performance based on technology trends. Digital transformation, integrating government flexibility with the existing research model may influence the overall value of Mobile Fintech Services in Jordan.

Model of the geospatial situation of the decision support system for automatic determination of inland vessel movement

Electronic government (e-government) refers to the use of information and communication technologies to help public organizations more accessible, productive, responsive and responsible. Extant studies confirmed that organizations granted trust and goodwill from the public or the customer through the e-government services delivery seeing that the public value is settled. However, research conducted in this area focused on the initiatives, sustainability, and success of the e-government project. Although the public value of e-government services is the emerging concept and it requires adequate research, in the knowledge of the researcher, there is no research conducted in Ethiopia. The objective of this study is to evaluate the public value of e-government services and to identify challenges associated with it. Specifically, it aims to identify the evaluation framework from extant literature, perceive the status of e-Government services public value, find the challenges associated with meeting the public value of the e-government services in Federal Supreme Court and forward possible recommendations to address challenges associated with e-government services in attaining public value. To achieve these objectives, both qualitative and quantitative methodologies were employed on survey data. Both quantitative and qualitative findings were triangulated for better investigating the public value of e-government services. The revised framework consists of three main dimensions: (i) delivery of quality public services, (ii) the effectiveness of public organizations, and (iii) achievement of socially desirable outcomes were applied for evaluation. The response from 35.77% respondents confirms that quality public service delivery achievement but 64.23% disregarded. The answer from 33% participants revealed that the public organization is effective despite 77% respondents not accepted. The reaction from 25% participant assured that socially desirable outcome is achieved through e-government services while 75% said not. In general, 31.25% respondents agreed on public value of e-government services achievement whereas the rest 68.75% said it is not achieved. This leads to the development of some specific recommendation for improving the public value of e-government in FSC. The study has a contribution to the e-government services public value research domain from both the theoretical and practical perspectives. From the theoretical perspective, it demonstrates the applicability of the concept of public value for evaluating the performance of e-government. From the practical perspective, it presents an investigation of the public value of e-government. Such an investigation provides the stakeholders with a realistic assessment of the overall performance of e-government in FSC. It helps to the development of some specific recommendations for enhancing and improving the public value of e-government. Such findings are not only significant for the continuous development of e-government services in FSC but also for meeting the expectation and demand of the customers.