Abstract
On the example of the current health care reform in Ukraine, the impact of process changes on the level of the individual provider of care is analyzed. The empirical study focuses on the the question, how much can an effective process management and openness to change help health care providers like family doctors to keep their performance during a structural change. The theoretical framework of the study is based on an innovative human-centric approach to Business Process Management. The results show that openness to change reduces the risk of burnout and cooperation issues with other doctors and hospital departments. At the same time burnout and cooperation issues increase the number of errors and the time span of diagnosing patients significantly.
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