Between the Public and the Private: Landlord Liaisons at Public Housing Authorities

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Public Housing Authorities (PHAs) increasingly struggle to identify landlords willing to house families with vouchers. One solution is the creation of a new staff position, a “landlord liaison,” tasked with facilitating market-agency interactions. This paper utilizes 86 interviews with staff at 11 PHAs that employ a liaison. We provide a descriptive portrait of the liaison’s work, with a particular focus on their role in implementing the Housing Choice Voucher program. We find that the vast majority of liaisons’ time is spent engaging landlords one-on-one. These direct interactions include serving as a single point of contact for landlords, assisting in the resolution of emergent issues, and cold-calling nonparticipating landlords to recruit them to the program or place specific tenants who may be a good match. Ultimately, the majority of the liaisons’ tasks fall into what could be classified as casework, albeit with a novel set of clients.

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  • Cite Count Icon 23
  • 10.1080/01944360701825924
Public Housing Authorities Under Devolution
  • Jan 31, 2008
  • Journal of the American Planning Association
  • Rachel Garshick Kleit + 1 more

Problem: Local public housing authorities (PHAs) in the United States face a different set of mandates and opportunities today than they did before 1980; PHA financing and program authority are more flexible, while federal funding has shrunk, and new obligations have arisen. Taken together, these changes in federal policy have so diversified PHAs' responsibilities that they risk organizational incoherence and ineffectiveness in trying to fulfill all their obligations. Purpose: To understand the future prospects for public and assisted housing in the United States, we trace the influence of the last two decades of federal policy on the obligations and discretion of public housing authorities. Methods: We coded the federal policy actions that have affected affordable housing policy since 1980 to identify their likely implications for PHAs' organizational strategies. Our coding distinguished initiatives likely to prompt strategic innovation by PHAs from those likely to prompt a reactive posture or defense of existing arrangements. Results and conclusions: In combination, the most prominent and binding federal initiatives push PHAs toward reactive and defensive organizational strategies. More federal initiatives foster changes in PHAs' services, revenues, and internal capacities than in their markets and external partnerships. The federal initiatives with the most dramatic and far-reaching impacts on PHAs' strategies are the Quality Housing and Work Responsibility Act, voucher expansion, voucher funding formulas, and cuts in public housing funding. By comparison, other federal initiatives have had a more limited and diffuse impact on PHAs' statefies. Takeaway for practice: Reports from individual cities suggest that PHAs have responded to these federal policy changes by choosing to focus their organizational strategies on achieving specific aims for narrow subpopulations. These choices about organizational strategy matter because federal housing policy outcomes now depend both on what PHAs choose to do and on what they are capable of doing. PHAs that strive for organizational coherence may choose both to diversify funding streams and to serve fewer poor clients, while those attempting to fulfill all their federal policy obligations risk excelling at none. In the future, PHAs struggling to survive may reduce services to the poorest households to an even greater extent than federal policy now dictates. Research support: None.

  • Book Chapter
  • Cite Count Icon 1
  • 10.1093/acrefore/9780190264079.013.310
Moving From Inequality: Housing Vouchers and Escaping Neighborhood Crime
  • Dec 19, 2017
  • Michael Lens

The Housing Choice Voucher (HCV) Program is the largest housing subsidy program in the United States, serving over 2.2 million households. Through the program, local public housing authorities (PHAs) provide funds to landlords on behalf of participating households, covering a portion of the household’s rent. Given the reliance on the private market, there are typically many more locational options for HCV households than for traditional public housing, which has a set (and declining) number of units and locations. The growth of this program has been robust in recent decades, adding nearly 1 million vouchers in the last 25 years. This has been a deliberate attempt to move away from the traditional public housing model toward one that emphasizes choice and a diversity of location outcomes through the HCV program. There are many reasons for these policy and programmatic shifts, but one is undoubtedly the high crime rates that came to be the norm in and near far too many public housing developments. During the mid-20th century, when the vast majority of public housing units were created, they were frequently sited in undesirable areas that offered few amenities and contained high proportions of low-income and minority households. As poverty further concentrated in central cities due to the flight of higher-income (often white) households to the suburbs, many public housing developments became increasingly dangerous places to live. The physical design of public housing developments was also frequently problematic, with entire city blocks being taken up by large high-rises set back from the street, standing out as areas to avoid within their neighborhoods. There are many quantitative summaries and anecdotal descriptions of the crime and violence present in some public housing developments from sources as diverse as journalists, housing researchers, and architects. Now that the shift to housing vouchers (and the low-income housing tax credit [LIHTC]) has been underway for over two decades, we have a good understanding of how effective these changes have been in reducing exposure to crime for subsidized households. Further, we are beginning to better understand the limitations of these efforts and why households are often unsuccessful in moving from high-crime areas. In studies of moving housing voucher households away from crime, the following questions are of particular interest: What is the connection between subsidized housing and crime? What mechanisms of the housing voucher program work to allow households to live in lower-crime neighborhoods than public housing? And finally, how successful has this program been in reducing participant exposure to crime, and how do we explain some of the limitations? While many aspects of the relationship between subsidized housing and crime are not well understood, existing research provides several important insights. First, we can conclude that traditional public housing—particularly large public housing developments—often concentrated crime to dangerously high levels. Second, we know that public housing residents commonly expressed great concern over the presence of crime and drugs in their communities, and this was a frequent motivation for participating in early studies of housing mobility programs such as Gautreaux in Chicago and the Moving to Opportunity experiment. Third, while the typical housing voucher household lives in a lower-crime environment than public housing households, they still live in relatively high-crime neighborhoods, and there is substantial research on the limited nature of moves using vouchers. Finally, while there is research on whether voucher households cause crime in the aggregate, the outcomes are rather ambiguous—some rigorous studies have found that clusters of voucher households increase neighborhood crime and some have found there is no effect. Furthermore, any potential effects on neighborhood crime by vouchers need to be weighed against their effectiveness at reducing exposure to neighborhood crime among subsidized households.

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The Housing Choice Voucher (HCV) Program is the largest rental housing subsidy program in the United States and has the potential to increase housing options for low-income families. In order to realize this potential, however, the program must attract landlords who accept housing choice vouchers. The primary objectives of this study are: 1) to provide insights from Public Housing Authority (PHA) staff on the factors associated with landlord decisions about whether to participate in the program; and 2) to identify a collection of promising and innovative practices that PHAs have used to increase landlord participation. The study provides key insights into landlord participation in the HCV program and the perspectives of PHA staff on factors influencing landlord decisions on whether to participate. The study also identifies a diverse collection of innovative activities adopted by PHAs to mitigate financial concerns among landlords, make the HCV program simpler, and alleviate landlord concerns about HCV tenants. The study finds that a majority of PHA staff interviewed identified financial reasons as the most important factor affecting landlord participation - with payment standards and fair market rents, damage costs and security deposits, and profit motivations cited as key determining factors.

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“This Voicemail Box Is Full”: Landlord Perceptions of Communication Issues as a Key Challenge to Participating in the Housing Choice Voucher Program
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The Housing Choice Voucher (HCV) program, which is the largest rental subsidy program in the United States, relies on the participation of landlords. Research shows, however, that not all landlords are willing to participate. The present study analyzes qualitative, semi-structured interviews conducted with landlords (N = 25) in an effort to deepen our understanding of their experiences with the HCV program, and specifically, to explore the challenges they face in communicating with the public housing authority (PHA). The sample comes from a city where the financial incentive to participate is not strong, and a lack of source of income protections makes landlord participation more voluntary. Landlords reported communication issues with the local PHA as one of the biggest challenges of working with the program—specifically, difficulty interacting with staff and accessing program information. Ultimately, these communication issues created negative experiences for landlords, characterized by frustration and feeling unsupported, which led some to reduce their participation. These findings suggest a need to improve communication between PHAs and currently participating landlords, especially in light of recent expansions in the HCV program.

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Public Housing Authorities in the Private Market
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ABSTRACTDecreasing federal resources since the 1980s, policy devolution to the local level, and expansion of market-based approaches for affordable housing delivery have resulted in public housing authorities (PHAs) evolving from public organizations to hybrid organizations that encompass public and private characteristics. Although federal rules guide their implementation of U.S. Department of Housing and Development (HUD) programs, PHAs are created locally under state authorizing legislation. Under what conditions do PHAs create new affordable housing using their ability to employ both public and private means of service delivery? Although PHAs have the ability to create new units outside the traditional assisted stock, no clear estimate of the number of units created using these newer means exists, or even a count of how many PHAs are engaging in such activities. Descriptive analysis allows for estimates of this basic information. A multivariate analysis using data from a national survey of PHAs, content analysis of state enabling legislation, and publicly available data sets suggests that whereas the local market context partially predicts affordable housing ownership outside of the public housing program, state enabling legislation and local institutional relationships also facilitate housing production. We estimate that in 2013, PHAs owned more than 150,000 units outside of the traditional HUD-assisted housing stock.

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Post-occupancy evaluation of urban public housing in Korea: Focus on experience of elderly females in the ageing society
  • Jun 29, 2018
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  • Sun-Young Rieh

Female elderly individuals make up the majority of public housing residents. Inappropriate guidelines have been neglecting their differentiated needs and this has been negatively affecting their quality of life in public housing. Recognizing the specific needs of female seniors is a key to successful provision of public housing by the government because the proportion of female seniors in public housing has been increasing. This research aims to assess urban public rental housing through post-occupancy evaluation of six housing projects that were developed by public housing authorities in Korea. Focusing on flexibility, safety, accessibility and support for care, questionnaires and interviews were conducted to provide gender-sensitive directions for public housing designs in an ageing society. There are four main findings: (i) The nuclear family-oriented floor plan needs to be changed to provide flexibility reflecting the diverse lifestyles of one or two member residents. (ii) The life safety guideline that assumed housing is mainly catered for healthy young residents would need major revision. (iii) Accessibility issues would need to consider the presence of a caregiver and flexible application, depending on the lifecycle of elderly individuals. (iv) The support for care with a complicated smart home system would need improvement.

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