Abstract
The basic principles and methodological foundations for measuring the readiness and ability of the national institutions to provide citizens and businesses with access to public services online are considered. On the occasion of the 20th anniversary of the study of the implementation of e-government tools in UN member states (UN E-Government Survey), current trends and transformations of the e-government model, the digital divide and digital barriers to further progress in the development of the digital economy and e-democracy are analyzed. The methodological basis of the study applied are techniques and methods of complex comparative analysis and logical generalization and the information base is formed by the results of the UN E-Government Survey and World Bank Governance Surveys.
Highlights
The rapid progress of information and communication technologies (ICT) is embodied in all spheres of life of modern society
The basic indicators are grouped into three subindices: Telecommunications Infrastructure Index (TII) based on data from the International Telecommunication Union (ITU), Human Capital Index (HCI) based on UNESCO information, and Online Services Index (OSI), which is based on expert estimates from an independent survey of official government portals and websites and is being carried out by UN DESA at the stage of preparing the ranking
E-Government Development Index (EGDI) is calculated as the arithmetic mean of the named sub-indices: EGDI =1/3 (TII + HCI + OSI)
Summary
The rapid progress of information and communication technologies (ICT) is embodied in all spheres of life of modern society. The e-government information and communication system is not a supplement or analogue of traditional government, its main purpose is to create conditions for the optimal functioning of all branches and levels of government, to ensure quality standards for the provision of administrative and social services to citizens and businesses based on the active use of the ICT [1]. - G2C (Government-to-Citizens) simplifies interaction between the state and society: on the one hand, the provision of administrative and social services to citizens (electronic personal identification, employment, declaration, social security services, etc.), on the other, public involvement in the government decision-making process. The main goal of e-government is to improve the efficiency of the executive functions of the state, to make the government more transparent and accountable to citizens and businesses, to guarantee data confidentiality and cybersecurity
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