Abstract
This article aims to address the shifts in uses and attitudes in the era of craft beer’s growth in the United States, where brand loyalty has diminished in importance; whereas the need for exploration and trial has increased in importance. These changes have implored a need for craft beer marketers to change tactics in regards to how customers learn about new beers to try, the most trusted sources and influencers of beer choice, and how to build loyalty in an increasingly brand dis-loyal customer. The gap in research being addressed is seeking to find the pathway from how traditional beer marketers have grown brands and loyal customers to where we are today, where the customer is increasingly fickle, enjoys the newness that comes from shifting loyalties, and tends to reject brands that become too strong in this arena.
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