Abstract
Resilient tourism organisations and destinations can adapt and prosper in changing environments. Social networking and community engagement contribute to self-organisation, a typical element of resilient systems. In this context, the present work aims at assessing the role of two of the main factors that contribute to the development of resilience in tourism organisations: their preparedness to crisis, and their participation in the destination's crisis management plans. To this end, quantitative data was collected through a survey with 72 hotel managers in Galicia, Spain, a region that is frequently afflicted by natural disasters, namely forest fires and oil spills. A logistic regression model has shown that planning to change and broadening participation increase organisations' ability to capitalise on opportunities that arise in an uncertainty situation. Therefore, in times of unpredictability, more flexible organisations are better able to adapt and transform themselves in response to internal and external changes.
Highlights
Measuring a tourism destination’s resilience level is not easy
Within the context of tourism destinations and organisations, no study has empirically assessed the role of the factors that contribute to resilience building. In this context the present paper aimed at assessing the role of two of the main factors that contribute to the development of resilience in tourism organisations, hotels: their preparedness to crisis, and their participation in the destination’s crisis management plans
The present paper aimed at assessing the role of two of the main factors that contribute to the development of resilience in tourism organisations, hotels: their preparedness to crisis, and their participation in the destination’s crisis management plans
Summary
Measuring a tourism destination’s resilience level is not easy. The task represents a real challenge for managers, as it requires them to evaluate economic and social systems in a context of change and high uncertainty, since tourism in embedded in human actions.Responding adequately to uncertainty is key to building efficient adaptation capabilities (Cheer& Lew, 2017). Measuring a tourism destination’s resilience level is not easy. The task represents a real challenge for managers, as it requires them to evaluate economic and social systems in a context of change and high uncertainty, since tourism in embedded in human actions. Responding adequately to uncertainty is key to building efficient adaptation capabilities In this context, resilient destinations are able to cope with sudden changes (Luthe & Wyss, 2014). The concept of resiliente has been extensively discussed in studies on the field of psychology, as well as in post-disaster studies. In the context of tourism destinations and organisations, it has not yet received enough academic attention, there are still some knowledge gaps to be filled
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