Balanced Scorecard as a Method of Assessing the Performance of a Hospital Management System

Abstract

A B S T R A C TThe Balanced Scorecard educates management and organizations to view thecompany as a whole from four perspectives: finance, customers, internal businessprocesses, and learning and growth. The balanced scorecard consists of twowords, namely the scorecard and balanced. The scorecard is a card used to recorda person's / personnel's performance score and plan the score that will beachieved in the future. The results of the comparison between the plansestablished and the actual results that were successfully achieved were used tocarry out the evaluation.The balanced scorecard in this third generation producesthe most powerful performance measurement model because it shows theintegration of organizational management processes starting from the planningstage, namely by establishing a vision and mission which contains the agreementof individuals in achieving organizational goals, then translated intoorganizational strategies implemented through Organizational programs /activities in four interrelated balanced scorecard perspectives, then feedback willbe taken on various information obtained from the evaluation of theimplementation of the organization's programs / activities.