Abstract

This paper suggests that there is a growing, if not permanent, divide in relationship marketing (RM) research between the holistic view of diverse organizational relationships and those who wish to return to a concentration on the customer-supplier dyad. It charts the history of RM theory and the different perspectives that have enriched its development. Although it recognizes that the scope of RM research has always been an issue, it foresees uncertain consequences resulting from the break-up of relationship marketing's traditional `broad-church' approach. In particular, it considers whether following any break-up, marketing's research agenda will be poorer as a result.

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.