B-KIDE: a framework and a tool for business process-oriented knowledge infrastructure development

Abstract

The need for an effective management of knowledge is gaining increasing recognition in today's economy. To acknowledge this fact, new promising and powerful technologies have emerged from industrial and academic research. With these innovations maturing, organizations are increasingly willing to adapt such new knowledge management technologies to improve their knowledge-intensive businesses. However, the successful application in given business contexts is a complex, multidimensional challenge and a current research topic. Therefore, this contribution addresses this challenge and introduces a framework for the development of business process-supportive, technological knowledge infrastructures. While business processes represent the organizational setting for the application of knowledge management technologies, knowledge infrastructures represent a concept that can enable knowledge management in organizations. The B-KIDE Framework introduced in this work provides support for the development of knowledge infrastructures that comprise innovative knowledge management functionality and are visibly supportive of an organization's business processes. The developed B-KIDE Tool eases the application of the B-KIDE Framework for knowledge infrastructure developers. Three empirical studies that were conducted with industrial partners from heterogeneous industry sectors corroborate the relevance and viability of the introduced concepts. Copyright © 2005 John Wiley & Sons, Ltd.