Audit Sistem Informasi Menggunakan Cobit 5.0 Domain DSS pada PT Erajaya Swasembada, Tbk
The object of research is PT Erajaya Swasembada, Tbk. The company was founded in 1990, running a business as a distributor of mobile phones, which has outlets in various cities in Indonesia. Studied business processes includes sales, purchasing, finance, and warehouse, ERP (Enterprise Resource Planning). The research was conducting an audit of information technology governance at PT Erajaya Swasembada, Tbk, which is more focused on users who are involved in the cycle of the company's Enterprise Resource Planning use. Auditing information technology governance using the COBIT 5.0 framework, focusing on the domain Deliver, Service, and Support (DSS). The results obtained from this study is any process that exist in the domain Deliver, Service, and Support (DSS) is in level 3 (established process) and 4 (predictable process) capability models. For DSS01, DSS02 and DSS06 is at level 4, while for the DSS03, DSS04 and DSS05 is at level 3. The company has already implemented the service and support of information technology governance is well proven from their operational procedures in the provision of services to internal and external, incident handling procedures, and maintenance control of appropriate business processes. Service and support of information technology remains to be improved in a sustainable manner. Key Words: Audit; IT Governance Audit; COBIT 5.0; Deliver; Service; and Support (DSS); Capability Model.
- Conference Article
2
- 10.1109/ieem.2015.7385723
- Dec 1, 2015
In response to the international trend, in recent years companieshave officially adopted the International Financial Reporting Standards (IFRSs) and need to perform upgrade or adjustment to their Enterprise Resource Planning (ERP) systemsfor the IFRS conversion. Information technology (IT) governance in an ERP system environment will become akey that cannot be ignored by the management. To investigate the impact of implementing IT governance in an ERP environment on the effectiveness of ERP implementation and IFRS conversion The findings are as follows: Effective IT governance in a company can improve the project performance of ERP implementation; The improvement of the information quality and system qualityofan ERP system candemonstrate the effectiveness of the IFRS conversion through the ERP system; The project performance of ERP implementation can improve the information quality and system quality of the ERP system as well as the effectiveness of the IFRS implementation.
- Research Article
2
- 10.24297/ijmit.v12i1.5915
- Mar 18, 2017
- INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY
A large number of studies has been carried out on IT governance during the last decade, with the aim to support companies in implementing IT governance frameworks aligned with the business strategy. However, companies which create value and develop competitive advantage through an intensive use of Enterprise Resource Planning (ERP) and Business Intelligence Systems (BIS), should implement an IT governance framework tailored on Critical Success Factors (CSFs) of both systems. To organise the main studies on IT governance frameworks, as well as to support companies in designing (or reviewing) their IT governance framework by considering the CSFs of ERP and BIS, a conceptual framework is introduced and discussed. The insights arising from this study are supported by the literature and suggest that an IT governance framework should be designed by considering the ERP and BIS critical success factors, especially in companies whose success heavily depends on such systems.
- Research Article
9
- 10.1080/10528008.2003.11488832
- Jul 1, 2003
- Marketing Education Review
Marketing students in business schools are aware of the accelerating use of Enterprise Resource Planning (ERP) systems in major companies. Software use by sales and marketing professionals has predominately been applications such as sales force automation, customer service management, and customer relationship management. Often, these applications are integrated with ERP systems, connecting directly with internal business processes. The effectiveness of internal processes affects the capabilities of marketers to know and serve their customers. Marketing students need to be cognizant of these business processes to understand their potential impact on successful marketing and sales efforts. This manuscript defines ERP systems, describes why marketing students need exposure to ERP, as well as suggesting marketing courses appropriate for ERP content and potential learning outcomes. It also describes an ERP University Alliance program and discusses the challenges and experiences of using an ERP system in the classroom.
- Research Article
- 10.17933/mti.v10i2.154
- Dec 9, 2019
- Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi
Small and Medium Industry (SMI) is a form of business activity that is not only limited to the business of buying and selling, but there are activities of production process, simple organizational management, and cooperation with other parties. SMI has limited in terms of cost and management of human resources in improving company performance. With the tight competition of the automotive component industry, there needs a strategy to manage SMIs effectively and efficiently. Information Technology (IT) plays a very significant role in actualizing that. Many of automotive component SMIs in Indonesia still run the companies in conventional ways. Though of course, IT is able to make company management better, through the use of Enterprise Resource Planning (ERP) software. The problem statement in this study is the selection of cloud-based ERP software that is suitable for the automotive component SMI. With the cloud-based ERP, automotive component SMIs have a centralized system. To reduce implementation costs, recommended ERP software is open source. In determining the priority of cloud-based ERP software criteria using the Analytical Hierarchy Process (AHP) method. AHP is used to compare three candidates for cloud-based ERP software, namely Odoo, Idempiere and xTuple. The results obtained that Odoo ranks highest compared to two other software candidates. This shows that Odoo is considered to be able to meet the needs of automotive component SMIs for the needs of cloud-based ERP software.
- Research Article
- 10.31539/jomb.v6i2.9008
- Mar 31, 2024
- Journal of Management and Bussines (JOMB)
This research aims to find out how much influence the use of Enterprise Resource Planning (ERP) Information Systems and Verbal Communication has on Adaptive Performance at PT. Pratama Abadi Industri Sukabumi. The respondents in this study were 36 employees. This research method uses a quantitative method with an associative descriptive approach. This research carried out multiple correlation coefficient analysis, determination coefficient, multiple linear regression analysis, determination coefficient test and hypothesis testing partially (T test) and simultaneously using (F test). The results of this research show that there is a positive and significant influence between the use of Enterprise Resource Planning (ERP) Information Systems on Adaptive Performance. by producing Tcount greater than Ttable, namely (2.069>2.034) with a significance of 0.046>0.05. Verbal communication has a positive and significant effect on adaptive performance, this is proven by the results of Tcount being greater than Ttable, namely (2.063 > 2.034) with a significance of 0.047 > 0.05. The contribution in measuring the influence of the use of Enterprise Resource Planning (ERP) information systems and verbal communication on adaptive performance is 81.9%, while the remaining 18.1% is the influence of other factors outside this research. Keywords: Adaptive Performance, Enterprise Resource Planning (ERP), Verbal Communication
- Conference Article
14
- 10.1109/icoris50180.2020.9320803
- Oct 27, 2020
Information Technology (IT) governance is a collection of processes that aim to ensure the suitability of IT implementation with its support for achieving organizational goals. Good IT governance can help support the organization's success in achieving its goals. To find out the extent to which IT governance is implemented, IT governance needs to be audited. In its development, IT has been applied in various places, one of which is the University. IT implemented in the University is a concept that answers the needs of the organization to guarantee the return of invested IT. Without IT governance, it can be a waste of IT investment done. XYZ University is one of several universities that have implemented IT to support data services and management. The implementation of IT at XYZ university has never been audited. The purpose of this study was to conduct an audit of the IT governance that was implemented. IT governance audit is carried out based on the COBIT 5 framework. This research uses a descriptive method. Based on the results obtained from the analysis carried out, IT governance at XYZ university is still at the level of capability level 0 - Incomplete Process with the acquisition of capability values averaging 0.5. Researchers provide advice for the University to improve IT governance that has been implemented so that in the future it can achieve a higher level of capability.
- 10.33559/me.v4i3.972
- Jan 1, 2018
Enterprise Resource Planning (ERP) is a way to manage company resources using information technology. The use of ERP is intended to coordinate and integrate data and information on each business unit (area business process) in order to produce more quality decision making because ERP provides financial reports and analysis more quickly, accurately and on time (on time). This study aims to test level of real use and ERP user satisfaction in existing banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and ERP user satisfaction in banking companies in West Sumatra. Data acquisition is done by survey techniques through questionnaires to 140 employees of 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression analysis statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence of information system quality, information quality and service quality on the level of real use of Enterprise Resource Planning. Meanwhile the test results on model II show that there is an influence of information system quality, information quality and service quality on the satisfaction of Enterprise Resource Planning users.
- Research Article
2
- 10.5267/j.msl.2014.2.003
- Jan 1, 2014
- Management Science Letters
Article history: Received October 28, 2013 Received in revised format 25 November 2013 Accepted 29 January 2014 Available online February 2 2014 This research analyzes the effects of Information Technology (IT) on Supply Chain Integration (SCI) through ERP mediator by proposing a conceptual model among these components. We also hypothesize that three constructs of IT influence on enterprise resource planning (ERP) success and one construct of ERP success influences on SCI. To clarify the relationships among the constructs, structural equation model (SEM) is conducted to examine the model fit and seven hypotheses. The data was collected from three Iranian firms through questionnaire with 23 questions adopted by past researches. The results confirmed that top management support of IT and employees’ general IT skills factors of IT enhance ERP success, and ERP success positively influences on Supply Chain Integration, so these two IT factors influence Supply Chain Integration through ERP success. Our data unsupported negative impact of satisfaction with legacy IT system on ERP success. © 2014 Growing Science Ltd. All rights reserved.
- Conference Article
4
- 10.1109/wcica.2008.4593724
- Jan 1, 2008
Enterprise resource planning (ERP) system that can effectively reduce product cost, improve customer service experience, and increase enterprise competitiveness is one of the most significant information systems for Chinese enterprises. However, the successful implementation rate of ERP system is much lower than initially planned and many enterprises did not achieve their intended goals. There are a lot of factors (e.g., high implementation costs, technical complexity, lack of well-trained employees, lack of incentive mechanisms, etc.) resulting in this situation, but the key element is the separation of the relationship between ERP system and enterprise leadership, organizational structure and business processes. Aiming at the key issue, an IT governance framework of ERP system implementation is developed based on information technology governance methodology, which includes six components (i.e., enterprise strategy and organization, ERP-related organization and desirable behavior, ERP-related governance arrangements, ERP-related governance mechanisms, ERP-related business performance goal, ERP-related metrics and accountabilities.). The requirements of each component are described. Furthermore, a case of ERP system implementation is used to illustrate the proposed framework, which takes into account sufficiently the relationships among ERP system, business objectives, business processes, and business performances.
- Research Article
- 10.15408/sm328n59
- May 31, 2025
- Applied Information System and Management (AISM)
Risk management is a part of information technology (IT) governance, enabling organizations to safeguard their information assets effectively and efficiently. It involves identifying potential risks, planning mitigation strategies, and establishing relevant policies. An interview with the Head of Pustipanda at Syarif Hidayatullah State Islamic University (SIU) Jakarta revealed that the university underwent an IT governance audit by the National Cyber and Crypto Agency in 2020, with results indicating the need for significant improvements. Given the critical role of the Academic Information System (AIS) as a strategic IT asset in higher education, effective management is essential. This study aims to evaluate the IT governance maturity of Pustipanda using the COBIT 2019 framework and to identify key governance domains that should be prioritized for improvement. The study focuses on the IT governance of Pustipanda Syarif Hidayatullah SIU Jakarta, selected as a sample from the broader population of PTKIN (State Islamic Religious Colleges) in Indonesia. Using the COBIT 2019 framework, the research identifies 22 IT governance domains prioritized for implementation, with six domains categorized as top priority. These findings provide actionable insights for IT governance enhancement, particularly in academic institutions. The methodology presented can serve as a reference for other PTKIN to assess and prioritize IT governance domains according to their specific organizational needs, supporting the development of more secure, efficient, and well-governed IT environments in higher education institutions.
- Research Article
- 10.15408/aism.v8i1.45011
- May 11, 2025
- Applied Information System and Management (AISM)
Risk management is a part of information technology (IT) governance, enabling organizations to safeguard their information assets effectively and efficiently. It involves identifying potential risks, planning mitigation strategies, and establishing relevant policies. An interview with the Head of Pustipanda at Syarif Hidayatullah State Islamic University (SIU) Jakarta revealed that the university underwent an IT governance audit by the National Cyber and Crypto Agency in 2020, with results indicating the need for significant improvements. Given the critical role of the Academic Information System (AIS) as a strategic IT asset in higher education, effective management is essential. This study aims to evaluate the IT governance maturity of Pustipanda using the COBIT 2019 framework and to identify key governance domains that should be prioritized for improvement. The study focuses on the IT governance of Pustipanda Syarif Hidayatullah SIU Jakarta, selected as a sample from the broader population of PTKIN (State Islamic Religious Colleges) in Indonesia. Using the COBIT 2019 framework, the research identifies 22 IT governance domains prioritized for implementation, with six domains categorized as top priority. These findings provide actionable insights for IT governance enhancement, particularly in academic institutions. The methodology presented can serve as a reference for other PTKIN to assess and prioritize IT governance domains according to their specific organizational needs, supporting the development of more secure, efficient, and well-governed IT environments in higher education institutions.
- Research Article
1
- 10.51519/journalisi.v6i2.715
- Jun 13, 2024
- Journal of Information Systems and Informatics
This study investigates the pivotal role of information technology (IT) governance in contemporary business landscapes, particularly emphasizing the digital technology sector. Through an examination of a digital technology company specializing in software development and fleet management platforms, the study utilizes the COBIT 2019 framework to conduct an IT governance audit. The research workflow, comprising planning, fieldwork, reporting, and result analysis stages, facilitates a comprehensive evaluation of the company's IT governance capabilities. Findings indicate proficiency in managed solutions identification and project management, alongside gaps in managing IT changes effectively. Recommendations are provided to address these gaps, emphasizing enhanced collaboration, documentation, and protocol establishment. By shedding light on IT governance practices within the digital technology sector, this study contributes to advancing organizational performance and competitiveness in an evolving landscape. Specifically, the recommendations align with the following domains: BAI03 (Managed Solutions Identification & Build), BAI06 (Managed IT Changes), and BAI11 (Managed Projects).
- Research Article
23
- 10.1080/01449290903300923
- Dec 3, 2009
- Behaviour & Information Technology
The use of enterprise resource planning (ERP) systems has grown enormously since 1990, but the failure to completely learn how to use them continues to produce disappointing results. Today's rapidly changing business environment and the integrative applications of ERP systems force users to continuously learn new skills after ERP implementation. This study explores the effects of post-implementation learning on ERP usage and ERP impact and identifies the factors that can impact post-implementation learning, such as social capital and post-training self-efficacy. This study employs a survey method to examine the perceptions of ERP users. The theoretical model is tested by using structural equation modelling on a dataset of 812 users. This study finds that post-implementation learning has a significant positive effect on ERP usage and ERP impact, and that social capital and post-training self-efficacy are important antecedent factors of post-implementation learning. Post-training self-efficacy also significantly affects ERP usage and ERP impact. The implications for research, practice and future research directions are discussed.
- Research Article
1
- 10.4172/2324-9307.1000175
- Jan 1, 2017
- Computer Engineering & Information Technology
The use of Enterprise Resource Planning (ERP) systems has dramatically increase in many companies in recent years, and research related to the implementation of ERP has increased in the last decade. On one hand, getting the advantages of ERP systems largely depends on the level of matching of ERP functionalities with the enterprise requirements. On the other hand, Product Line Engineering (PLE) is a method to manage both reuse and variability in a pre-defined way and thus brings software development to a more advanced stage. At the same time, Software Product Lines (SPLs) have emerged as a trend in software engineering. SPLs are set of software-intensive systems sharing a common, managed set of features that satisfy specific needs of a particular market or mission. Building SPLs for ERP systems will have side effects on the implementation process of ERP and will raise the flexibility of both configuration and customization issues of ERP implementation. Objective: The main goal of this study is to provide the different ways of identifying and analyzing the techniques presented in the literature to improve ERP implementation problems using the methods, tools and techniques provided by SPLs. Method: In order to achieve that objective, we reviewed the relevant literatures and analyzed existing studies. Results: This literature review analyzes ten pieces of research in both ERP and SPLs concepts. It shows that the product line aspect can be used to solve configuration and customization issues of ERP..
- Research Article
- 10.32508/stdjelm.v3i3.570
- Jan 8, 2020
- Science & Technology Development Journal - Economics - Law and Management
In the context that the use of enterprise resource planning (ERP) system becomes more and more popular, this study seeks to investigate the relationship between task-technology fit (TTF) and job satisfaction to provide an additional evidence for evaluating the success of ERP application. Data was collected from a survey on 225 users of ERP systems in enterprises in Vietnam. The results from PLS analysis revealed that TTF is positively correlated with job satisfaction in an ERP environment. This study provides empirical evidence for the application of background theories including TTF and information systems success by DeLone and McLean. In addition, the results also added to the literature the success of ERP, in particular the job satisfaction of ERP users. On the basis of these results, businesses can plan to apply ERP to increase the job satisfaction, thereby increasing the likelihood of success in ERP application. At the same time, ERP vendors and implementers can provide better advice and support for their customers.