Abstract
Background: Patient satisfaction has played an important role in the development of health systems. However, the information on patient satisfaction and the returning of the patients for rehabilitation is limited. This study aims to explore the role of different domains in patient satisfaction with the willingness to return for further rehabilitation. Methods: The cross-sectional study was conducted among all 163 patients who were treated at different departments but needed a combination of treatment with rehabilitation at Viettiep hospital, Haiphong city. The Patient Satisfaction Index (PSI) Questionnaire was applied to record the average score of satisfaction. Multivariate logistic regression was used to determine the association between each domain of the PSI and the return for rehabilitation treatment. Results: Among the PSI scale, the strongest correlation was observed between the attitude of medical staff and the equipment and infrastructure of the hospital (r=0.305). The linear regression model indicated that patient satisfaction was associated significantly with the willingness to return for further rehabilitation (OR= 58.442). There were significant associations between the accessibility, equipment and infrastructure, quality of care and treatment, and cost of treatment with the returning for treatment of the patients. Conclusion: The patient satisfaction regarding individual domains should be considered in more detail in order to enhance the rehabilitation treatment of patients after discharging them from the hospital.
Highlights
IntroductionThe concept of patient satisfaction seems not to have a rigorous theoretical definition [1]
Despite being used commonly, the concept of patient satisfaction seems not to have a rigorous theoretical definition [1]
Participants were treated in several different departments; 34.4% were from the orthopedics department
Summary
The concept of patient satisfaction seems not to have a rigorous theoretical definition [1]. The Ministry of Health of Vietnam has created a Patient Satisfaction Index (PSI) Questionnaire, which is provided to medical facilities for self-assessment and quality improvement [10]. These studies have been conducted mainly among patients who had been treated within the same department or hospital to demonstrate the interaction between the patients and health workers and health services at the time of treatment [11 - 13]. No studies have been conducted to evaluate the effect of patient’s satisfaction on the willingness to go back to the rehabilitation department for future services. This study aims to explore the role of different domains in patient satisfaction with the willingness to return for further rehabilitation
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