Assessment of the Physical And Functional Aspects of Primary Health Care Centers

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Background: Adequate information and data are required for assessing the primary health care system’s performance. This study aimed to assess the physical and functional aspects of a sample of primary health care centers in Erbil, Iraqi Kurdistan Region. Methods: This quantitative cross-sectional study was conducted on eight randomly selected primary health care centers in Erbil, Iraqi Kurdistan Region. An assessment tool was designed to evaluate the selected centers' physical and functional performance, including physical infrastructure, workforce, preventive care, curative care, and support. We adopted a scoring system to measure performance based on several criteria for every aspect. Results: The overall quality of physical and functional aspects of the primary health care centers was low. Two primary health care centers were judged to perform well, and both were in Erbil city. The centers located in Erbil city performed best in most aspects, followed by the centers in areas around Erbil city. The primary concerns causing the poor performance of various aspects were poor building status and unsuitable waiting areas for the physical structure component, unavailability of diagnostic facilities for curative care, and shortage of family planning services and lack of female doctors for preventive care. Other major concerns were the low health staff ratio compared to administrative staff and the unavailability of training and continuing professional development opportunities. Conclusions: The primary health care centers performed poorly in most physical and functional aspects. This poor performance was particularly evident in the centers located outside Erbil city. The main components and issues affecting the performance were recognized and described.

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  • Cite Count Icon 2
  • 10.58897/injns.v31i1.297
Evaluation of Quality of Primary Health Care Services at Primary Health Care Centers in Baghdad City: A Comparative Study
  • Jun 30, 2018
  • Iraqi National Journal of Nursing Specialties
  • Basima Jassim + 1 more


 
 
 
 
 Objective(s): To evaluate primary health care services at primary health care centers in Baghdad City and to compare between these primary health care centers relative to such quality. Methodology: A descriptive design, using the evaluation approach, is study to Evaluation of quality of primary care services at primary health care centers in Baghdad City. A multistage probability sample of (36) health care centers was selected. The sample consists of (12) model centers, (12) urban centers, and (12) rural centers.A constructedquestionnaire is composed of (23) items. It consisted of (5) parts that include intangible (5) items, reliability (5) items, response (4) items, emphasis and confidence (4) items and sympathy (5) items. Validity and reliability of the questionnaire are determined through pilot study. Data are collected through the use of the questionnaire and the interview technique as a means of data collection. Data are analyzed through the application of descriptive statistical data analysis approach of frequency, percentage, mean, range and total scores and inferential statistical data analysis approach of analysis of variance (ANOVA). Results: Findings of the study indicate that the primary health care services at most of the primary health care centers have high quality and there is no difference between the primary health care centers based on such quality. Recommendations: Managers of primary health care centers can be specialized with high degrees for better quality of primary health care services. Females can be presented with more opportunities to be managers. Periodic evaluation of primary health care services can be employed. Further and nation-wide research studies can be conducted for the determination of the quality of primary health care services.
 
 
 
 
 
 
 
 

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  • Cite Count Icon 19
  • 10.3109/02813432.2014.984901
Cost consequences of point-of-care troponin T testing in a Swedish primary health care setting
  • Dec 1, 2014
  • Scandinavian Journal of Primary Health Care
  • Staffan Nilsson + 4 more

Objective. To evaluate the safety and cost-effectiveness of point-of-care troponin T testing (POCT-TnT) for the management of patients with chest pain in primary care. Design. Prospective observational study with follow-up. Setting. Three primary health care (PHC) centres using POCT-TnT and four PHC centres not using POCT-TnT in south-east Sweden. Patients. All patients ≥ 35 years of age, contacting one of the PHC centres for chest pain, dyspnoea on exertion, unexplained weakness and/or fatigue, with no other probable cause than cardiac, were included. Symptoms must have commenced or worsened during the previous seven days. Main outcome measures. Emergency referral rates, diagnoses of acute myocardial infarction (AMI) or unstable angina (UA), and costs were collected for 30 days after the patient sought care at the PHC centre. Results. A total of 196 patients with chest pain were included: 128 in PHC centres with POCT-TnT and 68 in PHC centres without POCT-TnT. Fewer patients from the PHC centres with POCT-TnT (n = 32, 25%) were emergently referred to hospital than from centres without POCT-TnT (n = 29, 43%; p = 0.011). Eight patients (6.2%) from PHC centres with POCT-TnT were diagnosed with AMI or UA compared with six patients (8.8%) from centres without POCT-TnT (p = 0.565). Two patients with AMI or UA were classified as missed cases from PHC centres with POCT-TnT and there were no missed cases from PHC centres without POCT-TnT. SKr290 000 was saved per missed case of AMI or UA. Conclusion. The use of POCT-TnT in primary care may be cost saving but at the expense of missed cases.

  • Research Article
  • 10.12816/ejhm.2018.16943
Knowledge about The Overall Patient’s Satisfaction of The Primary Health Care in Saudi Arabia and Common Complains That Brings Patients to The Primary Health Centre
  • Oct 1, 2018
  • The Egyptian Journal of Hospital Medicine
  • Yousef Ateeg Awad Alsadi + 7 more

Background: Despite the modern life and the availability of great facilities, patients are not satisfied with the health care offered in the primary health care center in Saudi Arabia. Common complains that bring patients to the primary health care center are usually hypertension, headaches or back pain but there are others that are unknown and common like abdominal pain. Objectives: This study was done to explore the overall patient’s satisfaction of the primary health care in Saudi Arabia and the common complains that bring patients to the primary health centre. Methods: A cross-sectional study was carried out during the period from January to April 2018 on 864 participants chosen from many different social media platforms to investigate the overall patient’s satisfaction of the primary health care in Saudi Arabia and the common complains that bring patients to the primary health centre. Results: 48.1% of the participants had visited the primary health care center at a certain point of time, 33.6% of the participants went to the primary health center first before going to the hospital, 43.7% of the participants received a professional health care whenever they enrolled to the primary health care centers, 51.9% of the participants usually found the prescribed medications at the primary health care center and 30% of the participants claimed abdominal when they visited the primary health care center. Regarding patient’s satisfaction, 18.8% of the participants rate the primary health care center 5 out of 10. Finally, 90.6% of the participants thought that the ministry of health should pay more attentions to the primary health care centers. Conclusion: overall patient’s satisfaction about the primary health care center in Saudi Arabia was as great as we could expect. The main complain that brings participants to the primary health care centers was abdominal pain.

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  • Cite Count Icon 4
  • 10.17532/jhsci.2017.411
The impact of organizational culture on patient satisfaction
  • Apr 10, 2017
  • Journal of Health Sciences
  • Aida Pilav + 1 more

Introduction: Managing organizational culture has been increasingly viewed as a lever for health care improvement. The aim of this study was to investigate the correlation between the type of organizational culture and patient satisfaction in the selected health care centers in the Federation of Bosnia and Herzegovina (FBIH).
 Methods: We conducted a cross-sectional survey in two municipal primary health care (PHC) centers in the FBIH, referred as Primary health care (PHC) center A and Primary health care (PHC) center B. A validated questionnaire, known as the Organizational Culture Assessment Instrument (OCAI), was used for the assessment of organizational culture. The questionnaire was distributed among the family health care teams at the two PHCs. Simultaneously, we carried out a survey about patient satisfaction among patients during their visits to the family health care teams.
 Results: We observed the differences in the type of the organizational culture between the health care centers. The hierarchical culture was found the dominant culture in PHC center A, whereas the market culture was the dominant culture in PHC center B. Also, the statistical significance (t test) was recorded in the overall patient satisfaction in the health care center with the dominated hierarchical culture followed by the clan culture (PHC center A).
 Conclusions: Considering the lack of similar surveys in Bosnia and Herzegovina, we believe that this study might be a good starting point for education of human resource managers in health care.

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  • Cite Count Icon 36
  • 10.1155/2013/532093
Point-of-Care Troponin T Testing in the Management of Patients with Chest Pain in the Swedish Primary Care
  • Jan 10, 2013
  • International Journal of Family Medicine
  • Staffan Nilsson + 8 more

Objective. To investigate the diagnostic accuracy and clinical benefit of point-of-care Troponin T testing (POCT-TnT) in the management of patients with chest pain. Design. Observational, prospective, cross-sectional study with followup. Setting. Three primary health care (PHC) centres using POCT-TnT and four PHC centres not using POCT-TnT in the southeast of Sweden. Patients. All patients ≥35 years old, contacting one of the primary health care centres for chest pain, dyspnoea on exertion, unexplained weakness, and/or fatigue with no other probable cause than cardiac, were included. Symptoms should have commenced or worsened during the last seven days. Main Outcome Measures. Emergency referrals, patients with acute myocardial infarctions (AMI), or unstable angina (UA) within 30 days of study enrolment. Results. 25% of the patients from PHC centres with POCT-TnT and 43% from PHC centres without POCT-TnT were emergently referred by the GP (P = 0.011 ). Seven patients (5.5%) from PHC centres with POCT-TnT and six (8.8%) from PHC centres without POCT-TnT were diagnosed as AMI or UA (P = 0.369). Two patients with AMI or UA from PHC centres with POCT-TnT were judged as missed cases in primary health care. Conclusion. The use of POCT-TnT may reduce emergency referrals but probably at the cost of an increased risk to miss patients with AMI or UA.

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  • Cite Count Icon 44
  • 10.1186/1471-2458-14-2
Using Q-methodology to explore people’s health seeking behavior and perception of the quality of primary care services
  • Jan 6, 2014
  • BMC Public Health
  • Nazar P Shabila + 3 more

BackgroundInformation on health seeking behavior and beneficiaries’ perception of the quality of primary care can help policy makers to set strategies to improve health system. With scarcity of research on this particular field in Iraqi Kurdistan region, we sought to explore the patterns of health seeking behavior and perception of the quality of primary care services of a sample of population.MethodsThis explorative study was carried out in Erbil governorate, Iraq. Data were collected using the novel approach of Q-methodology for eliciting subjective viewpoints and identifying shared patterns among individuals. Forty persons representing different demographic and socioeconomic groups and living in different areas of Erbil governorate sorted 50 statements reflecting different aspects of health-seeking behavior and primary care services into a distribution on a scale of nine from “disagree most” to “agree most”. By-person factor analysis through centroid factor extraction and varimax rotation of factors were used to derive latent viewpoints.ResultsFour distinct patterns of health seeking behavior and viewpoints toward the primary care services were identified. People in factor 1 are extremely critical of the services at primary health care centers and are regular users of the private health sector. People in factor 2 positively recognize the services at primary health care centers but mainly turn to inappropriate health seeking behavior. People in factor 3 have satisfaction with the services at primary health care centers with minimal use of these services, but mainly turn to the private sector. People in factor 4 are slightly satisfied with the services at primary health care centers but mainly rely on these services.ConclusionsThis study highlighted the typical characterizations that were associated with each uncovered factor. Informing on the beneficiaries’ concerns about the primary care services can help to improve the system through further exploring the issues raised by the respondents and directing particular action on these issues. The characterizing and distinguishing statements can be used as a set of questions to conduct community-based survey on this important aspect of health services.

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  • Cite Count Icon 20
  • 10.1371/journal.pntd.0005331
Assessing and managing wounds of Buruli ulcer patients at the primary and secondary health care levels in Ghana.
  • Feb 28, 2017
  • PLoS neglected tropical diseases
  • Naa Okaikor Addison + 7 more

BackgroundBeyond Mycobacterium ulcerans—specific therapy, sound general wound management is required for successful management of Buruli ulcer (BU) patients which places them among the large and diverse group of patients in poor countries with a broken skin barrier.MethodsClinically BU suspicious patients were enrolled between October 2013 and August 2015 at a primary health care (PHC) center and a municipal hospital, secondary health care (SHC) center in Ghana. All patients were IS2404 PCR tested and divided into IS2404 PCR positive and negative groups. The course of wound healing was prospectively investigated including predictors of wound closure and assessment of infrastructure, supply and health staff performance.Results53 IS2404 PCR positive patients—31 at the PHC center and 22 at the SHC center were enrolled—and additionally, 80 clinically BU suspicious, IS2404 PCR negative patients at the PHC center. The majority of the skin ulcers at the PHC center closed, without the need for surgical intervention (86.7%) compared to 40% at the SHC center, where the majority required split-skin grafting (75%) or excision (12.5%). Only 9% of wounds at the PHC center, but 50% at the SHC center were complicated by bacterial infection. The majority of patients, 54.8% at the PHC center and 68.4% at the SHC center, experienced wound pain, mostly severe and associated with wound dressing. Failure of ulcers to heal was reliably predicted by wound area reduction between week 2 and 4 after initiation of treatment in 75% at the PHC center, and 90% at the SHC center. Obvious reasons for arrested wound healing or deterioration of wound were missed additional severe pathology; at the PHC center (chronic osteomyelitis, chronic lymphedema, squamous cell carcinoma) and at the SHC center (malignant ulceration, chronic lymphedema) in addition to hygiene and wound care deficiencies.When clinically suspicious, but IS2404 PCR negative patients were recaptured in the community, 76/77 (98.7%) of analyzed wounds were either completely closed (85.7%) or almost closed (13%). Five percent were found to have important missed severe pathology (chronic osteomyelitis, ossified fibroma and suspected malignancy).ConclusionThe wounds of most BU patients attending the primary health care level can be adequately managed. Additionally, the patients are closer to their families and means of livelihood. Non-healing wounds can be predicted by wound area reduction between 2 to 4 weeks after initiation of treatment. Patients with clinically BU suspicious, but PCR negative ulcers need to be followed up to capture missed diagnoses.

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  • Cite Count Icon 42
  • 10.1186/1472-6920-5-34
Doctor-patient interaction in Finnish primary health care as perceived by first year medical students
  • Sep 15, 2005
  • BMC Medical Education
  • Juhani Miettola + 2 more

BackgroundIn Finland, public health care is the responsibility of primary health care centres, which render a wide range of community level preventive, curative and rehabilitative medical care. Since 1990's, medical studies have involved early familiarization of medical students with general practice from the beginning of the studies, as this pre-clinical familiarisation helps medical students understand patients as human beings, recognise the importance of the doctor-patient relationship and identify practicing general practitioners (GPs) as role models for their professional development. Focused on doctor-patient relationship, we analysed the reports of 2002 first year medical students in the University of Kuopio. The students observed GPs' work during their 2-day visit to primary health care centres.MethodsWe analysed systematically the texts of 127 written reports of 2002, which represents 95.5% of the 133 first year pre-clinical medical students reports. The reports of 2003 (N = 118) and 2004 (N = 130) were used as reference material.ResultsMajority of the students reported GPs as positive role models. Some students reported GPs' poor attitudes, which they, however, regarded as a learning opportunity. Students generally observed a great variety of responsibilities in general practice, and expressed admiration for the skills and abilities required. They appreciated the GPs' interest in patients concerns. GPs' communication styles were found to vary considerably. Students reported some factors disturbing the consultation session, such as the GP staring at the computer screen and other team members entering the room. Working with marginalized groups, the chronically and terminally ill, and dying patients was seen as an area for development in the busy Finnish primary health care centres.ConclusionDuring the analysis, we discovered that medical students' perceptions in this study are in line with the previous findings about the importance of role model (good or bad) in making good doctors. Therefore, medical students' pre-clinical primary health care centre visits may influence their attitudes towards primary health care work and the doctor-patient relationship. We welcome more European studies on the role of early pre-clinical general practice exposure on medical students' primary care specialty choice.

  • Research Article
  • 10.1093/eurpub/ckaa166.995
Facility readiness for basic emergency obstetric and neonatal care at PHC centres in Nigeria
  • Sep 1, 2020
  • European Journal of Public Health
  • S H Ibadin + 3 more

Background Functionality of essential delivery services at primary health care (PHC) centres is crucial to achieving targeted improvements in maternal and neonatal outcomes in Nigeria. However, evidence suggests that PHC centres are often unable to adequately render basic emergency obstetric and neonatal care (BEmONC) services. This study assessed BEmONC availability and facility readiness at PHC centres in Edo State, Nigeria. Methods This facility-based cross-sectional survey was conducted in Edo State, Nigeria among 36 public primary health care centres selected by multistage sampling. The WHO service availability and readiness assessment tool was adapted to obtain data from PHC centres. BEmONC availability index was derived using 6 indicators (intravenous oxytotics, intravenous anticonvulsants, intravenous antibiotics, assisted deliveries, removal of retained products of conception and neonatal resuscitation). A composite readiness index was developed based on 26 indicators across five domains (trained staff, basic amenities, basic equipment, diagnostic tests and essential medicines). Indices were summarized as mean percentages and 95% confidence intervals. Results Among 36 facilities assessed, the mean BEmONC availability index score was 48.6% (CI = 41.7 - 55.5%) while the mean composite readiness index score was 58.9% (CI = 54.5 - 63.2%). Domain specific readiness indices showed marked variations with low mean scores for basic amenities (45.8%, CI = 38.4 - 55.3%) and trained staff (43.5%, CI = 33.1 - 53.9%), moderate score for basic equipment (53.5%, CI = 48.6 - 58.5%) and high scores for diagnostic tests (71.2%, CI = 60.5 - 82.1%) and essential medicines (80.1%, CI = 72.4 - 87.8%). Conclusions BEmONC availability and readiness at PHC centres in Edo State was suboptimal. Current efforts to improve services at PHC centres should strategically target availability of emergency obstetric functions, enhancing staff capacity and upgrading basic amenities. Key messages There are crucial gaps in the provision of BEmONC at primary health care level in Edo State, Nigeria that may negatively impact the quality of maternal and neonatal care. This study highlights the need for stakeholders to intensify PHC strengthening initiatives geared towards better pregnancy outcomes.

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  • Cite Count Icon 44
  • 10.1186/s12913-016-1259-z
Free establishment of primary health care providers: effects on geographical equity.
  • Dec 1, 2015
  • BMC Health Services Research
  • David Isaksson + 2 more

BackgroundA reform in 2010 in Swedish primary care made it possible for private primary care providers to establish themselves freely in the country. In the former, publicly planned system, location was strictly regulated by local authorities. The goal of the new reform was to increase access and quality of health care. Critical arguments were raised that the reform could have detrimental effects on equity if the new primary health care providers chose to establish foremost in socioeconomically prosperous areas.The aim of this study is to examine how the primary care choice reform has affected geographical equity by analysing patterns of establishment on the part of new private providers.MethodsThe basis of the design was to analyse socio-economic data on individuals who reside in the same electoral areas in which the 1411 primary health care centres in Sweden are established. Since the primary health care centres are located within 21 different county councils with different reimbursement schemes, we controlled for possible cluster effects utilizing generalized estimating equations modelling. The empirical material used in the analysis is a cross-sectional data set containing socio-economic data of the geographical areas in which all primary health care centres are established.ResultsWhen controlling for the effects of the county council regulation, primary health care centres established after the primary care choice reform were found to be located in areas with significantly fewer older adults living alone as well as fewer single parents – groups which generally have lower socio-economic status and high health care needs. However, no significant effects were observed for other socio-economic variables such as mean income, percentage of immigrants, education, unemployment, and children <5 years.ConclusionsThe primary care choice reform seems to have had some negative effects on geographical equity, even though these seem relatively minor.Electronic supplementary materialThe online version of this article (doi:10.1186/s12913-016-1259-z) contains supplementary material, which is available to authorized users.

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  • Cite Count Icon 12
  • 10.5144/0256-4947.1990.63
Assessing Health Care Delivery in Saudi Arabia
  • Jan 1, 1990
  • Annals of Saudi Medicine
  • Abdul-Rahman F Al-Swailem

This paper deals with the some of the important variable factors relating to health care in Saudi Arabia, with special emphasis on primary health. Other aspects considered are the financial influen...

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  • Cite Count Icon 31
  • 10.1186/s12913-016-1876-6
Primary health care centers, extent of challenges and demand for oral health care in Riyadh, Saudi Arabia.
  • Nov 4, 2016
  • BMC Health Services Research
  • Abeer Al-Jaber + 1 more

BackgroundAs primary health care (PHC) centers in Saudi Arabia provide standardized preventive and curative oral health care (OHC) services, challenges remain. In addition, evidence of determinants of OHC seeking behavior is unknown. The aim of this study was to identify common challenges faced by patients seeking OHC in PHC centers and assess determinants of demand for OHC in Riyadh.MethodsAfter institutional approval and piloting, 320 adult patients were sampled at two large PHC centers in October 2015. Using a modified version of General Practice Assessment (GAPQ) and New York State Department of Health (NYSDOH) Questionnaires, information about cumulative number of visits to a dentist, patient profiles, provider characteristics, and challenges were collected. We used descriptive statistics to summarize data and employed ordinal regression for analyzing extent of effects of challenges and determinants of demand for OHC.ResultsOral health condition was reported to be good in 31 % of the patients, very good in 25 % of the patients, and fair in 20 % of the patients. More than half (53 %) of patients visited a dentist in the past 12 months once, 20 % twice, and 25 % at least three times. High cost of private clinic and unavailability of dentists were reported as the most common difficulties in seeing a dentist. Patients who were very satisfied with dental care and treatment plan, those with less than excellent oral health conditions and male patients had less number of cumulative visits to a dentist compared with patients with less satisfaction, patients with perceived excellent oral health, and female patients respectively.ConclusionsOur findings provide a strong evidence of challenges faced by patients and determinants of demand for OHC seeking behavior. The findings can inform policy maker not only in patient satisfaction of OHC, but also implications on facilities and health care systems. We conclude with recommendations for future research, especially on oral health preventive measures in PHC centers that correct inherent dental problems and other underlying challenges.

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  • Cite Count Icon 4
  • 10.4103/2230-8229.98558
UTILIZATION OF LABORATORY INVESTIGATIONS: STUDY OF KNOWLEDGE, ATTITUDE AND PRACTICE AMONG PRIMARY CARE PHYSICIANS
  • Jan 1, 1996
  • Journal of Family & Community Medicine
  • Nabily Kurashi + 2 more

Objectives:The aim of the study was to assess the physicians’ knowledge, attitude and practice towards laboratory services in the primary health care (PHC) centers at Al-Khobar area.Methodology:Five primary health care centers were selected out of 9 (56%) from the Al-Khobar area. Twenty physicians (33%), in these primary health care centers were included. A questionnaire was given to all physicians to explore the knowledge, attitude and practice.Results:All physicians considered laboratory investigations an essential service that contributed to the management of their patients most of the time. Knowledge and practice of most (80% of them) regarding laboratory investigations was between fair to good but the attitude of 80% of them was poor since postgraduation experience was the only factor which influenced their practice.Conclusions:There has been an increase in number of Saudi physicians working in the Primary Health Care Centers. The quality of the current laboratory services was deficient according to 30% of physicians. They considered that investigations were essential for primary health care centers. And finally the utilization of laboratory tests in the Kingdom of Saudi Arabia was higher than many developing countries.

  • Research Article
  • 10.58897/injns.v30i1.271
Assessment of the Major Anti-Tuberculosis Drugs Available to Patients at Primary Health Care Centers in Baghdad City
  • Jun 30, 2017
  • Iraqi National Journal of Nursing Specialties
  • Ammar Okab + 1 more

&#x0D; &#x0D; &#x0D; &#x0D; &#x0D; Objective: To assess the major anti-tuberculosis drugs available to patients at primary health care centers in Baghdad city. Methodology: A descriptive cross-sectional study design is carried out in order to achieve the objectives of the study by using the assessment technique in primary health care centers from December 29th, 2014 to July 10 th, 2015. probability sampling is select based on the study design. Eighteen primary health care centers are select according to criteria of sample to the study and for the purpose of the study, is select (6) sectors and (11) Primary Health Care Centers (PHCC) from Baghdad Health Department/Al-Rusafa Directorate and (6) sectors and (7) primary health care centers from Baghdad Health Department/Al- Karkh Directorate in Baghdad city. The data is collect by special questionnaire to obtained general information about primary health care centers (county, Sector, named of primary health care centers, estimated number of population and the number of patients use Tuberculosis drugs available in primary health care centers. Data analysis is done by using program of (SPSS) version 20 , Descriptive data through determination of: Frequencies , Percentages and, Inferential statistical data analysis is done applying Chi –square test for determining the association between the study main domains. Results: 22% of drugs KIT (HRZE)and KIT (HR) and present highly significant association between number of patients use Tuberculosis drugs and preventive drug (Izenazahid) . . Recommendations: based on the study’s findings, it is highly recommends that the Ministry of Health maintains providing the anti-tuberculosis medications on a regular basis.&#x0D; &#x0D; &#x0D; &#x0D; &#x0D; &#x0D; &#x0D; &#x0D; &#x0D;

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  • Cite Count Icon 13
  • 10.1186/s12911-022-02072-5
Exploring facilitators of the implementation of electronic health records in Saudi Arabia
  • Dec 7, 2022
  • BMC Medical Informatics and Decision Making
  • Haitham A Alzghaibi + 1 more

IntroductionThe introduction of information technology was one of the key priorities for policy-makers in health care organisations over the last two decades due to the potential benefits of this technology to improve health care services and quality. However, approximately 50% of those projects failed to achieve their intended aims. This was a result of several factors, including the cost of these projects. The Saudi Ministry of Health (MoH) planned to implement an electronic health record system (EHRS) in approximately 2100 primary health care centres nationwide. It was acknowledged that this project may face hurdles, which might result in the failure of the project if implementation facilitators were not first determined. According to the Saudi MoH, previous electronic health record system implementation in primary health care centres failed as a consequence of several barriers, such as poor infrastructure, lack of connectivity and lack of interoperability. However, the facilitators of successful electronic health record system implementation in Saudi primary health care centres are not understood.AimTo determine the facilitators that enhance the success of the implementation of an EHRS in public primary health care centres in SA.MethodA mixed methods approach was used with both qualitative and quantitative methods (qualitative using semistructured interviews and quantitative with a closed survey). The purpose of the utilisation of exploratory mixed methods was to identify a wide range of facilitators that may influence EHRS implementation. The data were obtained from two different perspectives, primary health care centre practitioners and project team members. A total of 351 practitioners from 21 primary health care centres participated in the online survey, and 14 key informants at the Saudi Ministry of Health who were directly involved in the electronic health record system implementation in the primary health care centres agreed to be interviewed face to face.ResultsThe findings from both studies revealed several facilitators. Among these facilitators, financial resources were found to be the most influential factor that assisted in overcoming some barriers, such as software selection. The size of the primary health care centres was the second facilitator of successful implementation, despite the scale of the project. Perceived usefulness was another facilitator identified in both the interviews and the survey. More than 90% of the participants thought that the electronic health record system was useful and could contribute to improving the quality of health care services. While a high level of satisfaction was expressed towards the electronic health record system’s usability and efficiency, low levels of satisfaction were recorded for organisational factors such as user involvement, training and support. Hence, system usability and efficiency were documented to be other facilitators of successful electronic health record system implementation in Saudi primary health care centres.ConclusionThe findings of the present study suggest that sufficient financial support is essential to enhance the success of electronic health record system implementation despite the scale of the project. Additionally, effective leadership and project management are core factors to overcome many obstacles and ensure the success of large-scale projects.

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