Abstract
Electronic government (e-government) was known as an efficient method for government expertness and proficiency as a vital facilitator for citizen-oriented services. Since their initiation over a decade ago, Egovernment services are recognised as a vehicle for accessing online public services. Both governments and academic researchers understand the difficulty of low-level adoption of e-government services among citizens; a common problem between both developing and developed countries. This paper investigates determinants and factors necessary to enhance adoption of citizens for e-government services in developing countries, with particular focus on Egypt, by extending the Technology Acceptance Model (TAM) using a set of political, social, and design constructs that were developed from different sources of research literature.
Highlights
Information and Communication Technology (ICT) is currently thought of as a key factor in developing any society
This paper presents the development of a new model for factors affecting e-government services adoption by integrating the Technology Acceptance Model (TAM) model with a set of social, political and design variables derived from the different research literatures: government and internet trust, perceived public value of egovernment, and website design
This paper answered the following questions: What are the factors that influence the citizens' acceptance and adoption of e- government services in Egypt? And what is the relative importance of these factors and the relationship between them? By supporting predictions of the TAM model that Perceived Usefulness, Perceived Ease of Use, and Attitude positively influence the Behavioural intention regarding the use of e-government
Summary
Information and Communication Technology (ICT) is currently thought of as a key factor in developing any society. With the majority of countries globally having incorporated new technologies with links to the Internet and the World Wide Web, currently many governments are attempting to employ these technologies to develop the method by which they provide services to citizens. E-government is defined as the use of information and communication technologies (ICT), especially the Internet and world-wide-web, to improve the efficiency, cost and quality of the government information and services provided to its stakeholders: citizens, businesses, employees and other government agencies [1]. Many governments around the world still face the problem of low-level citizen adoption of e-government services especially in the Arab countries [2]. Our understanding of citizen adoption of e-government services is currently lacking due to the following reasons: DOI:10.5121/ijmit.2020.12101
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