Approaches to HR Management in Tourism and Hospitality: International Experience

This article is an attempt to identify and summarize the main trends and issues in the international publications deals with service management in the field of tourism and hospitality. The article considers publications 2012-2015 years of sampling represented eight leading foreign journals of tourism, hospitality and service management: Journal of Service Science and Management, Journal of Service Management, Service Science, Tourism Management, Journal of Hospitality and Tourism Management, Annals of Tourism Research, International Journal of Hospitality Management и Journal of Hospitality Management and Tourism. Based on the review and grouping of publications relevant service management issues in tourism and hospitality, the author makes a conclusion about kinds of topics, that are among the most typical in this field and gives examples of works for demonstration how wide is chosen issues. As can be seen from publications noted in the article , in the international literature of tourism, hospitality and service science is widely investigated the problems of service management in the tourism and hospitality. The author distinguishes ten thematic areas of service management in the tourism and hospitality, which probably kindle the highest interest and which are represented by a large number of publications: 1) the perception by tourists of issues related to risk and safety; 2) factors of customer loyalty; 3) the tourists motivation; 4) joint creation and customization of the tourist product; 5) consumer impressions; 6) methodological aspects of measuring consumer satisfaction; 7) social responsibility of business in the tourism and hospitality; 8) attitude to workers in the sphere of tourism and hospitality; 9) the needs of elderly tourists and tourists with disabilities; 10) use of information technology by consumers of tourist products

Topicality of problems of strategic HR management in complicated and uncertain current conditions is proved by importance of personnel in the field of tourism and hospitality and affected by professional qualities of employees, which stipulates the level of tourist satisfaction, efficiency and competitiveness of organization as a whole. The goal of the research is to identify priorities among alternative opportunities in strategic HR management in enterprises of tourist and hospitality industry. Methodology of the research is based on integration of systemic and strategic management. The model of strategic HR management and empiric data at enterprises of the hotel type show high personnel turnover, uneven employment, absence of social ways of stimulation, importance of economic ways of motivation usually available in large hotels. Therefore, each enterprise elaborates its own system of employee retaining on the basis of balancing material and non-material incentives and forms a complex approach to methods of HR management. Working-out of priorities in strategic HR management rests on provisions of strategy of organization development and its key components. As alternative opportunities the following trends were proposed: innovation HR management with IKT elements, research and analytical approach, Well-being concept.

This paper reports on the multi-cohort tracer studies about graduates' perception(inserted) on employability, competencies, and job-specific skills in the field of tourism and hospitality management. Mixed-methods research was designed to explore graduates' perceptions on the preferred competencies using online surveys. 1694 tourism and hospitality graduates participated in this study, data collected using longitudinal design involving three cohorts. The results of this study show that three competencies constitute the critical skills required in future employment for tourism and hospitality management graduates namely fundamental, functional and professional competencies. The findings shed new light on the vocational education and training (VET) preferred competencies, especially from the perspective of the graduates in the field of tourism and hospitality management. This study also suggested that preferred graduates' job competencies for the tourism and hospitality sectors can integrate with collaboration strategy during internship and industry-related certification programs. In the context of learning experiences, this study also found that tracer studies play a crucial role as the initial stage for developing higher education curriculum relevant to the tourism and hospitality management courses

International tourism is an instrument of diplomatic, socio-cultural and economic cooperation of states that have realized the importance of international relation trend in the modern world. This is stipulated by the elevation of the role of tourism for the world economy and interstate diplomacy, for social and economic living conditions of the population, the formation of a state’s identity in the international arena, for improving a country’s reputation, and participation in foreign policy as a whole. The most dynamically developing region of the world economy is Northeast Asia, which has become a region with the greatest potential for development of the world tourism industry. Russia and China are superpowers in Northeast Asia and are rich in tourism resources and markets that will play an important role in the future global tourism industry. The purpose of this study is to provide comprehensive coverage of important events in the field of cooperation in tourism between China and Russia, to form a holistic picture of cooperation between the two countries in the tourism industry. The main method of research is analysis — aspects of the current international situation in the field of tourism are considered, and a detailed review of the situation of Russia and China as tourist destinations is conducted. The work was carried out on the basis of studying and using fundamental national and international research in the following scientific areas: mechanism of international cooperation between the two countries in international tourism, prescribed in treaties and agreements; Russian territories attractive to Chinese tourists; development of joint tourist routes. The results of the study showed that with regular contact between people from the two countries it is possible to create favorable conditions for cooperation and to achieve truly mutually beneficial results. Collaboration and cooperation of the states, national organizations on tourism development, makes it possible to increase the incomes of the states, attracting foreign capitals, and partially reorient the economy and legislation to attract foreign tourists. Successful diplomatic negotiations, and maintenance of a stable peaceful existence of the world community, promotes the expansion of the tourism sphere that positively influences the economy and development of culture in the Russian Federation and the People’s Republic of China.

The structure of this 3rd edition remains the same, with the exception of a whole new Part IV dealing with the 'New Business Ecosystem and Stakeholder-Driven Strategy'. All the 20 chapters have been updated or are totally new contributions. Part I ('Tourism Environment, Economic Development, Forecasting and Trends') brings in new insights into the future economic development in tourism. Part II ('Integrated Management in Tourism') includes two brand new topics: strategic creativity in tourism business and technology management in tourism. Other topics addressed in this part include consumer behaviour, strategic innovation, human resource management, and financial management. Part III ('Strategic Vision and Management in Tourism') has been revamped by the inclusion of four completely new chapters to complement the areas of process-based management and international strategies in tourism. These new chapters cover subjects such as strategic thinking in tourism, new strategic paradigm, new performance measurements, as well as crisis management and its strategic implications. The new Part IV covers topics such as stakeholder engagement in tourism, authenticity in tourism, tourism resources and sustainability, as well as new strategic developments in tourism.

The subject of the study is the formation of information support during the study of the discipline "Innovative Management in Tourism". The purpose of the article is to determine the information support of the educational process during the study of innovative management in tourism by future teachers of professional training. The task of the research is to investigate the current state, trends and problems of the development of innovative technologies in the field of tourism and the hotel and restaurant business, on the basis of which educational and methodological support was developed for students of the specialty "Professional education. Tourism and hotel and restaurant business". Research methods. The following general and specific scientific methods of research were used in the research process: systematic approach, methods of logical generalization and comparison, scientific abstraction, methods of synthesis, logical generalization, and analogies. The methodological basis of the research was made up of the scientific works of domestic and foreign scientists and leading specialists, analytical materials on the research problem. Work results. An analysis of the professional training of vocational education specialists specializing in tourism and hotel and restaurant business was carried out, and educational and methodological support for the training of specialists in this area was expanded. The introductory course "Innovative management in tourism" was developed based on the application of new information technologies. It was determined that information support should be understood as a purposefully selected and systematized set of information that is necessary for the implementation of the educational process, and a complex of relevant information resources, sources and technologies that ensure the implementation of information processes at all stages of studying the management of the quality of products and services in the hotel and restaurant industry economy. Field of application of results. The obtained research results can be used by educational departments of higher education institutions of Ukraine to expand educational and professional programs, educational complexes, curricula and work programs. Conclusions. It was determined that the discipline "Innovative technologies in tourism" means innovation management. Summarizing the views of scientists on innovative processes in tourism, it can be stated that the success of the operation of the enterprise in the field of tourism largely depends on innovative management. The practical application of innovations in the tourism sector will not only increase the level of competitiveness of the enterprise, but also assess the feasibility of introducing new types of services. Practice shows that the most acceptable option, at the current stage, is the use of information technologies. The introduction of innovative technologies in the field of tourism is one of the main factors of success for enterprises in this field, which is carried out, as a rule, at the highest level of management of the tourism enterprise, the main goal of which should be to determine the main directions of scientific, technical and production activities of the enterprise. Innovative management technologies cause the creation of the necessary conditions for the sustainable development of enterprises in the field of tourism, aimed at ensuring the competitiveness of tourist services at the level of international standards. Therefore, the development of implementation and management.

The tourism industry is highly esteemed for its effective presentation of destinations via attractions and all other facts that make up the destination. One of the most important attractions of the tourism industry is the presentation of the destination and all the facts that make up the destination. In this context, the importance of events is one of the products that tourism destinations use to increase their sustainable competitive advantage. After many crises, destinations have tried to overcome the recovery process with events and content studies regarding producing events. While the variety of events has increased with technological developments, gastronomy events and festivals, in addition to culture, art and music, have also begun to take a wide place in the literature, both in the development of destinations and in ensuring sustainable development. This theme sought to explore the event industry’s substantial changes caused by the global pandemic. Therefore, it emphasized discovering innovative practices, strategies and technologies that stakeholders adopt to navigate the changing events landscape. Nevertheless, the focus is on the industry’s ability to adjust to changing consumer demands, the increasing popularity of digital and hybrid event formats and the implementation of health and safety measures. Furthermore, this issue examined the sustainability and inclusivity patterns impacting the future of events and their importance on tourism destinations. An all-encompassing analysis of the event industry’s recovery and growth following the pandemic is presented.Hale Özgit and Ali ÖztürenCorresponding Editors, WHATTReshaping horizons: the future of events in a post-pandemic worldThis theme issue investigated the enduring transformations and advancements shaping the future of the event industry worldwide after the pandemic. The necessity for the theme issue is underscored by a growing body of literature that addresses the immediate effects of the COVID-19 pandemic on the event industry yet lacks a comprehensive exploration of the enduring changes and innovations shaping its future. Recent studies highlight the rapid adoption of digital and hybrid event formats as a response to social distancing measures, suggesting a permanent shift in consumer expectations and engagement strategies. Furthermore, there is an emerging discourse on the integration of sustainability and health protocols in event planning, indicating a paradigm shift towards more responsible event management practices. However, these studies often focus on isolated aspects of the industry’s evolution without considering the broader, interconnected transformations. This theme issue aimed to fill this gap by providing a holistic analysis of the innovative practices, technologies and trends that are defining the next era of the event industry, thereby offering valuable insights for academics, practitioners and policymakers.Seden Dogan is an assistant professor of instruction and internship coordinator at the School of Hospitality and Tourism Management in the Muma College of Business at the University of South Florida. Dogan earned a PhD degree and a master’s degree from Akdeniz University in Türkiye. Her research area of interest is emerging technologies in the hospitality and tourism industry. Her research interest includes how employees and customers perceive emerging and innovative technologies. She has 18 years of hospitality and tourism experience with companies like InterContinental, Renaissance and Yeego.com. While she was completing her postdoctoral research at the USF School of Hospitality and Tourism Management in 2019–2020, she was recognized with the Outstanding Visiting Scholar Award. She was also recognized with the Instructional Faculty Award, one of the most prestigious USF Women in Leadership Dr Kathleen Moore Faculty Excellence Awards.David A. Edwards is the founding program director for the Culinary Arts, Tourism and Hospitality Management program at St. Thomas University, Miami, where he also serves on the university’s Academic Policy Committee. Prior to joining the faculty at STU, Professor Edwards was the chair of the College of Hospitality Management at Johnson & Wales University’s North Miami campus where he served on the university’s Curriculum Approval Committee, and the Committee on Academic Rank as well as the College of Hospitality Management’s Curriculum and Outcomes Assessment committees. Edwards holds undergraduate and graduate degrees in Hospitality Management from Florida International University (FIU) in Miami, as well as a Diploma in Teaching from Church Teachers’ College, Mandeville, Jamaica. Additionally, he has earned and maintained the Certified Hospitality Educator (CHE) designation since 2012 and is also certified in Hotel Industry Analytics (CHIA) and Customer Service Gold.

Many universities, two-year colleges, and graduate schools in Korea strive to increase the number of hospitality and tourism programs to accommodate the explosive popularity of the hospitality and tourism management field. This study aims to identify reasons why students in Korea at both the undergraduate and graduate levels want to study hospitality and tourism management and why they want to pursue such degrees abroad. The results of this empirical study of 540 Korean students majoring in hospitality and tourism management revealed that self-actualization, job opportunity, and overseas experience were major motivators for undergraduate students, while graduate students chose self-actualization and scholastic achievement as the two most important motivators. In the analysis of motivations to study hospitality and tourism management abroad, undergraduate students cited cultural experience as the main reason, while graduate students chose the desirable educational environment as the main motivator.

The goal of the internationally, interdisciplinary, open access journal Tourism and Hospitality Administration is to advance and encourage research in all facets of the tourist and hospitality sector.Peer-reviewed articles are published, and it fosters communication between academics, managers, and academics working in the hospitality and tourism fields. .It has today become the most rewarding industry you can count on for rapid growth and bright future.The hospitality industry creates a demand for well-trained professionals like no other industry.Jobs in the expansive field of travel and tourism include those for travel advisors, tour guides, hotel managers, event planners, content managers, public relations managers, and corporate tour guides.Event Coordinator.Manager of guest relations, hotel manager, tour operator, hotel marketing manager, manager of a tourist information centre, and manager of a travel agency.Professionals in hotel management are in high demand as the business is expanding quickly.Working in this sector offers a variety of fascinating tasks, the opportunity to travel and engage with new people.In South Africa, the average hourly wage for the hotel industry is R 141, or R 274 000 annually.For entry-level professions, the beginning compensation is R 180 000, whereas the average yearly wage for experienced workers is R 720 002.Research significance: Since 1978, China's tourism sector has expanded quickly, and by 2020, it is predicted to be the largest global tourism market.There isn't a thorough evaluation of the literature in this situation, though.Completed, and foreign scholars know little about Chinese tourist studies.The goal of this study is to provide a review of 119 articles chosen from six top journals for English language instruction and published between 1978 and 2008.Content analysis reveals a growing pattern of journalistic contributions in Asian institutions.The study of consumer behaviour has gained popularity as a research subject and will continue to do so in the future.The goal of tourist science is to give people a theoretical grasp of the industry.The goal of urban studies (as the applicable study of tourism) is to increase our capacity for efficient destination management and, in doing so, enhance the quality of life for locals living in tourist destinations.The development of students' professional and practical abilities necessary for the tourist business is greatly aided by tourism education.Since the tourism sector requires a lot of work, there is no denying the value of practical training in addition to academic study.A significant tertiary industry is tourism.This line of work introduces a region's natural, social, and cultural milieu to the outside world.Along with domestic visitors, overseas tourists also visit a variety of tourist destinations, boosting the quantity of foreign currency in national economy.Method: Ratio studies are statistical analyses of data from appraisals and property valuations.Nearly all states utilize them to produce quantitative measure of the proportion of current market price about which individually estimated taxable property is appraised as well as to offer assessment performance indicators.Evaluation parameters: Tourism Management (TM), Annals of Tourism Research (ATR), Journal of Travel Research (JTR), Cornell Hotel and Restaurant Administration Quarterly(CHRAQ), International Journal of Hospitality Management (IJHM), and Journal of Hospitality and Tourism Research (JHTR),Result: The Cronbach's Alpha Reliability result.The overall Cronbach's Alpha value for the model is .658which indicates 66% reliability.From the literature review, the above 50% Cronbach's Alpha value model can be considered for analysis.Conclusion: Characteristics of sisal fiber the Cronbach's Alpha Reliability result.The overall Cronbach's Alpha value for the model is .658which indicates 66% reliability.From the literature review, the above 50% Cronbach's Alpha value model can be considered for analysis.

The article deals with the topic of strategic management in tourism. The principles of sustainable development are also respected in this regard. The interest of the article is the analysis of strategic documents of fourteen Czech regions (“kraje”), focusing on five areas relevant for the quality of strategic documents in the field of tourism. The main findings indicate a relatively good quality of strategic documents in the field of tourism in all regions of the Czech Republic. At the same time, some partial deficiencies were identified, which differed with respect to the characteristics of strategic documents (the autonomy of the position of strategic documents in relation to tourism, the type of strategic document compiler).

This edited volume entitled “Research in Tourism and Hospitality Management” is being published for the benefit of researchers, academicians, and Industry stakeholders in the field of tourism and hospitality. It contains sixteen different chapters covering a wide range of topics on tourism and hospitality management.

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: Services management. Marketing. Operations management. Human resources management. Service quality management. Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

The education of international students is becoming increasingly important to the financial wellbeing of western universities in the major English speaking destination countries of Australia, New Zealand, Canada, the United Kingdom and the United States of America. The purpose of this research is to examine the learning style preferences and learning problems of Chinese and other Confucian heritage culture (CHC) students who undertake degree level education in hospitality management and/or hospitality and tourism management at university in Australia. CHC students have been embarking on western education since the early 1800s and currently form the majority of the international student cohort studying at tertiary level in Australia. Additionally, the demand for western education by such students is forecast to increase. There have been a variety of studies undertaken that focus on the learning experiences, problems and issues of these students studying in western institutions. However, no such studies have been undertaken that focus on the learning style preferences and learning issues and problems of CHC students who are undertaking hospitality management and/or hospitality and tourism management at tertiary level in Australia. Consequently, this study concentrates on tertiary level hospitality management and/or hospitality and tourism management students and identifies their preferred learning style. Based on their preferred learning style, this study also examines learning issues and problems experienced by this group of students and makes recommendations regarding how CHC students' learning experiences in western universities can be made more successful. Thus the problem researched in this thesis is: How can the learning experience of international Confucian heritage culture students who study hospitality management and/or hospitality and tourism management at tertiary level in Australia be improved? This study gathered both quantitative and qualitative data from CHC students studying hospitality management and/or hospitality and tourism management at a selection of universities and other higher education institutions throughout Australia. CHC students' learning style preferences were identified by the use of the Learning Styles Questionnaire (Honey and Mumford, 1986) which was based on Kolb's (1984) Experiential Learning Theory. This questionnaire was administered to 514 international students, 260 of whom were identified as being of Confucian heritage culture. It was found that these students displayed a preference for a reflector learning style. Essentially, this means that these students prefer to take a more passive approach to learning and appreciate the opportunity to reflect on what has been learned. This finding was in direct contrast to the other international students who completed the Learning Styles Questionnaire who tended to display a more activist learning style preference. Based on the Learning Styles Questionnaire results, four focus group interview sessions were conducted with CHC students studying hospitality management and/or hospitality and tourism management at one of the participating institutions. These focus groups were designed to complement the findings of the questionnaire and, based on students' preferred learning style, clearly identify learning issues and problems. This study found that this group of CHC students had to make a significant adjustment to their approach to learning when coming to a western university. Specifically, it was found that students experience problems and issues with the requirement to more fully understand material being taught; the expected classroom behaviour; the different and unusual methods of assessment; the role of the lecturer; and the ubiquitous nature of group work and presentations. This study found that this group of CHC students experienced confusion and stress, particularly at the start of their program, and had to work extremely hard in order to successfully complete courses. It was found that this group of students were very versatile regarding their approach to study and were able to differ their study approaches to take into account the various course requirements. The major contributions of this research are identified in Chapter 6. The results of this research have significant implications for higher education institutions in Australia who are keen to attract increasing numbers of international students onto their programs. The successful completion of a degree by a CHC student is but one measure of success and based on this study a variety of teaching and learning recommendations that higher education institutions might adopt are suggested in order to ensure that this group of students more fully benefit from their overall learning experience.

PurposeThe purpose of this paper is to identify the link between political ideology and the management of tourism in countries. The authors stipulate that the predominant political ideology in the country influences the nature and logic of state interventions in the tourism industry.Design/methodology/approachThe paper elaborates several case studies from various countries – Bulgaria, Cyprus, Scandinavia, Russia, USA, China, Japan, Indonesia, and North Korea.FindingsCountries with predominant (neo)liberal ideology do not typically interfere in tourism regulation, while nationalism leads governments to stimulate inbound and domestic tourism. Communist ideological approaches tend to be burdensome, inhibiting growth while stressing the promotion of the socialist achievements of a country. Countries that are traditionally thought of as social democratic have been evolving in recent years to regulate tourism in ways that are more liberal in nature than social democratic.Practical implicationsPolitical ideologies shape the acceptability of government support for private tourist companies, legislation in field of tourism, limitation/stimulation of inbound/outbound tourist flows. For the future the authors expect greater politicisation of tourism, active tourism “wars” between countries, greater control of governments on populations, thriving nationalism, “aggressive” environmentalism.Originality/valueThis is one of the first papers to discuss the impact of the political ideology on the management of tourism at the national level.

The changes in the worldwide paradigm of the sustainable development have started to be applied in the entire industry fields, and they come out as the sustainable tourism in the field of tourism. And the ecotourism has emerged as a practical method to meet the needs of the actual practice and the intellectual system for the sustainable tourism. In the type of tourists based on tourist attitude, 82.3% has the environment-friendly tourist attitude as a potential ecological tourist or an ecological tourist. In addition, there are the potentials of increase in ecological tourists as well as the revitalization of ecological tourism. First, the ecological tourists are mostly the well-educated and married professional workers at 40, housewives, and people earning a high income. Next, the potential ecological tourists are mainly the well-educated and married professional workers at 30, workers in the service industry, and middle-class citizens. Lastly, the general tourists are the students at 20 who are single, earn a low income, and has low level of education. This study presents useful data to the tourist business in terms of the development, operation and management of sustainable ecological tourism.