Applications of the Comprehensive High Quality Management and its Impact in the Dimensions of the Social Responsibility: An Applied Study at the Jodanian Public and Private Hospitals

Abstract

This study aimed at recognizing applications of the comprehensive high quality management and its impact in the dimensions of the social responsibility in the Jordanian public and private hospitals, for the community of study consisted of the public and private hospitals in Amman city. Their number is amounting to (46) hospitals. And a random sample had been chosen consisted of three hospitals from every sector. The results of study showed that the level of the comprehensive high quality management, from part of significance was medium amounted to (3.492), and it was clear that the relative significance of the social responsibility was medium, amounted to (3.527). The results of study showed that there is an impact with statistical significance to the applications of the comprehensive high quality management on the dimensions of the social responsibility, where it was clear that concentration clients, commitment to the higher administration, and enabling the employees had the greatest and the most prominent impact in the dimensions of the social responsibility. The study deduced a number of recommendations, the most important of them are: administrations of the public and private hospitals have to confirm the policy of participating the employees in taking administrative decisions and be appreciated by the responsible, to increase the level of enabling the employees at it that is by concluding the periodical meetings to discuss the new developments of work and changes in the surrounding environment and giving them more of authorizing competences and working to morally and substantially motivating them through rewards and promotions.