Abstract
The success of total quality management (TQM) largely depends on all members of an organization accepting the philosophy and principles of TQM. TQM will be more readily accepted if all personnel participate in developing, implementing, and evaluating TQM. In a large organization, simultaneous active participation by all personnel is not practical but can effectively be attained by establishing problem-solving teams. These teams enable experienced members to demonstrate technical, communication, and leadership skills while they provide inexperienced members an opportunity to build and develop those skills. This paper addresses the application of the team concept by a multidisciplinary architectural/engineering firm in the initiation and development of TQM in three ways: to perform a self-analysis and define specific issues adverse to quality; to establish the operating procedures for the program; and to resolve the issues identified by the analysis. Involving everyone in the process of continual improvement through the team concept provides a better understanding of the TQM process.
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