Abstract
This article presents an approach of improve logistics processes with the system dynamics modeling of two different processes scenarios. System dynamics is used, not only as a causal loop diagram, but calculated measures of end-user satisfaction indicators were provided by experts, as well.
 Literature review of fundamental definitions and recent ideas in subject of supply chain management (SCM), system dynamics (SD), business processes model and notation (BPMN) and distribution logistics for dozens of major sources, has been made.
 In the work, methods of expert interviews, content analysis of recent publications, system-dynamic modeling and business process modeling, were used. Developed BPMN-models of distribution logistics business processes are given in Appendices #1 and #2.
Highlights
Logistics is the process of planning, managing and implementing efficient and powerful flows, and storing goods and related information from the point of departure to the point of consumption, the purpose of which is to satisfy customer needs [1].I
Based on the data obtained by Mutanov and Serikbekuly [43], on the structure of the process of receiving and processing orders in small and medium-sized wholesale trading companies of Kazakhstan, obtained as a result of a field study by expert interviews and as a continuation of this study and more and a detailed description and study of this process, modeling of the process of receiving and processing orders between participants in the studied supply chain was carried out
The process diagram in the Business Process Model and Notation (BPMN) 2.0 notation is presented in Appendix 1
Summary
Logistics is the process of planning, managing and implementing efficient and powerful flows, and storing goods and related information from the point of departure to the point of consumption, the purpose of which is to satisfy customer needs [1]. I. Gros [2] defines logistics as the planning, management and execution of goods flows, starting from development and purchase through production and distribution in accordance with the end customer, so that all the market requirements are met with minimal costs and capital expenditures. According to Straka [3], logistics is a system in which there is an effect on elements in order to coordinate material, information and financial flows, as a result of which the customer’s requirements are met and the corresponding economic effect is ensured.
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