Abstract
The novel coronavirus disease-19 (COVID-19) has had a tremendous impact on the travel and tourism industry worldwide. This study investigates the various factors that affect travel intention (TINT) in public taxi services post COVID-19 lockdown in Chennai City. The primary data was collected from 296 respondents through a questionnaire survey, mainly from frequent travellers that use rental taxis in Chennai. This study extended the theory of planned behaviour (TPB) in the travel intention context. The respondents' data was analysed using reliability, multi-collinearity, factor analysis, and regression techniques. The results show that perceived severity harms travel intention, which offers travellers a hesitation to travel because of the COVID-19 threat. Based on the research data, travellers' feedback and suggestions, strategies to improve the taxi rental service in Chennai City are proposed.
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