Abstract
Nowadays, rapid changes in information technology (IT) force enterprises to adapt new developments. IT is critical to the success of most businesses especially small and medium sized enterprises (SMEs). In recent years, the information technologies are started to be used frequently by SMEs in Turkey but unfortunately the usage has not reached to desired levels yet. The aim of this study is to investigate the purposes of the IT usage in SMEs and put forward the key factors affecting the level of their IT usage. To be able to evaluate the IT usage, a survey questionnaire was prepared and conducted to 112 SMEs in Istanbul. Data were analyzed by Descriptive, Independent T-Test, One-Way ANOVA and Multiple Regression Analyses. Findings are almost consistent with the previous researches. The study states that most of SMEs uses IT for their basic needs but they show the tendency to use it for more advanced activities. Moreover, there are significant differences in the IT usage of the companies operating in different sectors. The study also highlights that strong IT infrastructure, higher number of workers, giving importance to IT training, finding more purposes to use IT, and functioning in IT sector are important factors that positively affect IT usage.
Highlights
Nowadays, rapid changes in information technology (IT) force enterprises to adapt new developments
The results highlight that great importance is given to the IT training and to all the IT usage aims specified in the study but especially to time saving
Almost all of the small and medium sized enterprises (SMEs) are using MS Office applications very frequently. They benefit from the accounting applications and functional IT applications. As it is understood from these results, most of SMEs in Turkey uses IT for their basic needs which are required to continue their business
Summary
Rapid changes in information technology (IT) force enterprises to adapt new developments. IT is critical to the success of most businesses especially small and medium sized enterprises (SMEs). The information technologies are started to be used frequently by SMEs in Turkey but the usage has not reached to desired levels yet. The study highlights that strong IT infrastructure, higher number of workers, giving importance to IT training, finding more purposes to use IT, and functioning in IT sector are important factors that positively affect IT usage. The key variables and research made by Kutlu and Özturan challenges facing organizations in (2008), the increased use of IT in SMEs is mainly for operational and routine tasks, positive attitude of managers produce high levels of success in IT adoption, and expected benefits of IT is one of the main factors for IT implementation decisions
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