Abstract

This study aims to analyze the effect of Brand Image, Company Image, and Price on Purchasing Decisions and Their Implications on Customer Satisfaction of Medical Device Products in Jabodetabek at PT. MDT. Competition in the business world today is getting tougher and companies must have a vision and mission that must be maintained so that customers and partners or company colleagues do not turn away. The population in this study were customers of PT. MDT Jabodetabek Region. The sampling technique in this study the author uses a saturated sampling method. The analytical method used is path analysis. The data analysis used in this study is assisted by the SPSS Version 23. The results of this study indicate that (1) Corporate Image has a positive and significant effect on Purchasing Decisions, (2) Brand Image does not significantly influence Purchasing Decisions, (3) Price positive and significant effect on Purchasing Decisions, (4) Purchase Decisions have a positive and significant effect on Customer Satisfaction, and (5) Corporate Image has a positive and significant effect on Purchasing Decisions and their implications for Customer Satisfaction.

Highlights

  • Health equipment is a supporting facility in the world of health, many hospitals and health companies need medical devices

  • In this study examines the Effect of Corporate Image, Brand Image, and Price on Purchase Decisions and Their Implications on Customer Satisfaction PT

  • 2) Brand Image affects the Purchasing Decision Based on table 6, it is known that Brand Image has no significant effect on Purchasing Decisions

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Summary

Introduction

Health equipment is a supporting facility in the world of health, many hospitals and health companies need medical devices. Medical equipment production companies are increasingly being found. In an effort to maintain the continuity of its business in Indonesia, PT. MDT continues to improve performance with its main goal is to increase customer satisfaction. To find out these factors, researchers conducted initial Pre-research conducted by researchers by interviewing 50 customers. Http://www.ijetmr.com©International Journal of Engineering Technologies and Management Research [72]

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