Analysis the Success of Using a Project Management Tool in Managing Projects

Abstract

Using Jira is considered an application with an easy-to-understand interface and customization features for each project. However, in the daily use of Jira, there are still obstacles faced by employees, namely, project status information is still inaccurate, lack of employee knowledge on how to configure Jira so that it takes a long time to meet the needs of each project and features that are still found do not function optimally. Hence, it hinders the process of using Jira in project management. This study aims to determine the success factors of using Jira in managing projects in the Cloud solution provider industry. This study uses a quantitative method to assess the constraints and factors that influence the success of project management tools by distributing questionnaires to employees. The findings in this study are that the socio-cultural variables and technical knowledge do not significantly affect the success of project management tools. However, the variables of personal characteristics and team capabilities are proven to significantly influence the success of project management tools, and the variables of training and learning are proven to have a moderating effect on the variable of team capabilities on the success of project management tools. Personal characteristics and social culture variables have a significant influence on team capability variables.