Abstract
One of the strategies to reduce the use of private vehicles is Transport Demand Management (TDM). Light Rail Transit (LRT) is a form of TDM strategy that is being implemented in Jakarta. However, in reality, the use or ridership of the Jakarta LRT is still low, so it is necessary to look for ways to improve it. The operational and service performances of public transportation affect users’ interest. This study aims to analyse the operational performance and services of the Jakarta LRT so that a strategy could be obtained for the direction of improvement. The analysis method in this study uses descriptive analysis and Importance Performance Analysis. The research results show that the operational performance of the Jakarta LRT has been good, while for the service performance, there are eight service attributes that need to be improved and two of them are the top priorities, namely access to enter and to exit the stations and convenience at the station. In addition, the implementation of public transit improvement and park and ride strategies can be alternative strategies to increase the frequency of Jakarta LRT users.
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