ANALYSIS OF THE EFFECT OF WORKING PERIOD AND LMX QUALITY PERCEPTION ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT AND THEIR IMPACT ON OCB OF PT. ADHI PERSADA BETON IN ACEH

Abstract

This study was conducted to determine and examine the analysis of the effect of working period and Perception of Leader-Member Exchange (LMX) Quality on job satisfaction and organizational commitment and their impact on organizational citizenship behavior (OCB) of employees of PT Adhi Persada Beton in Aceh Besar. The population was all employees of PT Adhi Persada Beton totaling 473 employees. The sample was determined using cluster random sampling and the Slovin formula and obtained 216 employees as a sample. Data was collected using a questionnaire through the google form application. The research model was analyzed using SEM-AMOS. The descriptive hypothesis test results show that all variables are good. The result of the direct influence hypothesis test shows that the working period affects satisfaction, LMX Quality Perception affects commitment, LMX Quality Perception affects OCB, satisfaction affects OCB, and commitment affects OCB. The result of the indirect effect hypothesis test proves that satisfaction mediates the working period affects OCB, and commitment mediates LMX Quality Perception affects OCB. Satisfaction and commitment are proven to function as partial mediators. Thus, the results prove that the OCB improvement model at PT. Adhi Persada Beton is a function of the length of the working period, improving LMX quality, increasing satisfaction, and strengthening commitment.