AN OVERVIEW ON ACHIEVING PRODUCT SERVICE MANAGEMENT IN END-TO-END PLM SYSTEM

Abstract

1. ABSTRACT Although PLM technologies have been capable of addressing the components of product lifecycle, from initial product concept to disposal, application’s foundations have not necessarily always supported full PLM capabilities, resulting in limited utilization of the technology. Used to its full potential, PLM allows users to create and manage the intellectual capital generated in the development of their companies’ products and services, from ideation through to end of life, and importantly, not just during the design stages. It enhances companies’ development processes and their ability to use product information to make the best decisions around which product to make, and how to make it. Product Service Management (PSM) is a discipline that combines customer needs and product development to accelerate product improvements and facilitate product innovation. PLM market has a variety of tools to get Product Service Management aligned to a lifecycle system of a product based on its design and development requirements. 2. NEED OF PRODUCT SERVICE MANAGEMENT IN A PLM SYSTEM The functions of Product Service Management consist of Asset Management (tracking of life items’ movement, maintaining life history of the life / spare parts, cannibalization), planning and execution of maintenance operations, user evaluation, defect/snag reporting and rectification, preparation of technical publication (user manual, service manual and standard technical instructions).Incorporation of these functionalities into PLM framework seamlessly integrates the designers, manufacturers / suppliers, and the customers. It also enables to carry out the Maintenance, Repair and Overhaul (MRO) functionalities and maintains the technical history and user feedback into PLM. The Product Service Management generates the as Built SOP (Standard of Preparation) and gives tail number based Product Structure. The Product Service Management (PSM) also contains the log cards of all serialized parts with history, and the same