Abstract
The majority of municipal medical institutions are not working effectively enough. Long waiting in the queue to see a doctor is one of the most significant problem of the organization in the field of healthcare. The SADT (Structured Analysis and Design Technique) methodology was used to find out the problems of functioning of the medical center. Functional diagrams of the subject area were constructed, which helped to understand how individual business processes of the organization that need to be optimized are implemented. A simulation model of the medical center "Detstvo+" in the GPSS World programming language has been developed. it is an open Queuing network consisting of 5 large nodes that are Queuing systems, which allows us to imagine the process of functioning of the medical center. The model was optimized according to the efficiency criterion of this system: while maintaining the volume of the incoming flow of applications, the number of rejections is kept to a minimum, while it is necessary to reduce the length of queues for doctor appointments. This model can also be used by institutions with a similar organizational structure to improve their systems and make management decisions.
Highlights
Medical centers are a fairly complex organization that has many different divisions, so it is impossible to model the process of the organization without the use of information technology
This work is devoted to how to organize the work of a medical institution in order to eliminate internal queues that arise during the examination of patients
The process of organizing patient care was considered from the point of view of the head of the medical center
Summary
Medical centers are a fairly complex organization that has many different divisions, so it is impossible to model the process of the organization without the use of information technology.When studying complex systems, models are constructed using the terminology of a certain mathematical theory, aiming to obtain functional dependencies of the characteristics of the system under study on the parameters.Using simulation methods, you can create models of real systems "AS – IS" and conduct experiments without interfering with their operation, evaluate the impact of parameters that affect the characteristics of the model, find the advantages and disadvantages of the proposed changes, predict the behavior of the system, and compare various design options without the high cost of large-scale experiments.In the scientific literature, such studies have been conducted in the 80's of the 20th century. Medical centers are a fairly complex organization that has many different divisions, so it is impossible to model the process of the organization without the use of information technology. Models are constructed using the terminology of a certain mathematical theory, aiming to obtain functional dependencies of the characteristics of the system under study on the parameters. You can create models of real systems "AS – IS" and conduct experiments without interfering with their operation, evaluate the impact of parameters that affect the characteristics of the model, find the advantages and disadvantages of the proposed changes, predict the behavior of the system, and compare various design options without the high cost of large-scale experiments. To study a particular system, the researcher determines which method to use
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