An Information System for Private Dental Clinic with Integration of Chat-Bot System: A Project Development Plan

Abstract

Businesses that use Information Systems are likely to have an advantage over those still using conventional systems. This paper proposes a design of a Web-based Dental Information Management System for a private dental clinic. This design will facilitate the automation of business processes such as storing dental records, billing processing, generation of reports, and integration of Artificial Intelligence through Chatbot technology for smart appointment systems, as well as accessibility to various users, including patients, dentists, and staff. For software development and testing, the project will use the V-Model methodology. The Information System development plan was prepared by first identifying major work packages and conducting stakeholder interviews. Thus, the time and cost needed were estimated, which led to the creation of a budget plan with an amount of PHP431,774.04 with a total duration of 158 working days. A two-year Financial Viability analysis is used to determine the project’s cost/benefits evaluation. If the clinic serves an average of 10 clients per day, the time spent on the activities is reduced to 68.75%, which implies it can handle more patients because the processing time is significantly reduced. It is recommended for future improvement of this plan to integrate Decision-support systems for detecting tooth diseases and dental treatments in patients.