Abstract
The convention industry continues to suffer from a lack of qualified professionals; a phenomenon which persists due to increasing demand for personnel as a result of more meeting facilities, a growing number of events held annually, and the aging of current employees. The high costs associated with hiring and training new employees makes convention firms hesitant to employ inexperienced individuals. Recent college graduates often fall into this category as they have limited work experience and field knowledge. This study was designed to articulate the knowledge, skills, and abilities necessary for students to be successful in convention management positions. Results of the data analysis yielded five pillars of human resource needs in the convention industry; notably: planning skills, professionalism, work ethic, personality traits, and self management. Details of these pillars are presented, along with recommendations for future research.
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