An Evaluation of Four Levels of Online Training in Public Libraries

Abstract

This study employed a sequential, mixed-method confirmatory research design to assess the impact of the delivery of library staff asynchronous online training at four levels of instructional intervention and workplace integration on short- and long-term knowledge acquisition/retention, self-efficacy, and job performance. The study utilized a pretest, posttest, and delayed posttest design with 192 staff members from twenty-seven public libraries in the United States completing all phases of the four-month longitudinal study. The study proposed an evidence-based, comparative evaluation framework to discern effectiveness of competency-based online training and the impact of varying online training implementation practices. The study found that all levels of instructional intervention resulted in significant short-term knowledge acquisition and enhancement of self-efficacy, and the three approaches that utilized facilitation resulted in long-term knowledge acquisition and improvement in self-efficacy. The impact on long-term workplace practices resulted in unique findings for small and large libraries. The researchers recommend further research in online training evaluation and best practices in public library online training.