Abstract
The information systems play a crucial role mainly in operative planning and management in any given Organization. Within this paper, a clear demonstration of the significance of Information Technology (IT) demands planning process for customer operations & support will be discussed. The paper will also cover the various ways to surmount any gaps in information technology coverage. The IT Demand Planning represents a set of processes and information technologies necessary to satisfy customer demands in the process of planning. The main reason behind the IT Demand Planning process is to assist any business in weighing its potentiality regarding profits. Indirectly, it has the upper hand in determining an Organizations capacity, financing, and stakeholder confidence (Sheldon 2006). A proper IT Demand Planning process is an essential feature when defining customer demands and directing them to a single entity inside any IT organization for implementation.
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