Abstract
The purpose of this study was to evaluate the factors that affect record keeping on cemetery management using the Technology Acceptance Model (TAM). The study focuses on Public Cemeteries which are managed by the municipality city council Lusaka Zambia. The study aimed to assess perceptions on adopting the electronic model for cemetery record management at Lusaka City Council (LCC). This was a cross-sectional design using descriptive quantitative approach in Lusaka District with a population of over 1,733,821. Study stratified seven constituencies due to high population density and applied Taro Yamane formula for sample size of 313/400 (78.3%). Researcher-Led Interviews were used and questionnaires pretested for precision and consistency. Statistical package for the social science (SPSS) software was used to report frequencies and Chi-Square to test the hypothesis. Of the 313 respondents, the study found not enough evidence to reject the null hypothesis and that electronic data management of records would affect access to cemetery services at the LCC. While access to services at LCC was statistically significant (P-V = 0.01). Similarly, the null hypothesis was rejected and it was concluded that association between perceived risks of electronic record management and Cemetery Management at LCC should migrate to the electronic management of cemetery records.
Highlights
IntroductionAccess to records on cemeteries at Lusaka City Council registration has not been easy as the government is still transitioning from manual to internet governance (Mporokoso & Phiri, 2016)
The null hypothesis was rejected and it was concluded that association between perceived risks of electronic record management and Cemetery Management at Lusaka City Council (LCC) should migrate to the electronic management of cemetery records
The Lusaka City Council under the Ministry of Local government and Housing is one of the ministries lagging in transitioning to e-governance in managing registration information concerning cemetery management (Afla & Reza, 2012)
Summary
Access to records on cemeteries at Lusaka City Council registration has not been easy as the government is still transitioning from manual to internet governance (Mporokoso & Phiri, 2016). The council still lacks a digital all-accessible registration database, making it difficult to update records, locating of burial slots and cemetery mapping. Over the past two centuries, management of burial site documentation through registration of deaths has evolved but remained largely manual. As cities such as Lusaka continue to grow exponentially, infrastructure development to carter for the growing population takes up a lot of space. To manage volumes of records, matched record management models are required to be implemented as opposed to manual model (Grzybowski, 2012)
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