Abstract
This chapter presents an architecture for a near-miss management system (NMS). This architecture combines, in a novel way, aspects of the forensic investigation process and a near-miss detection and prioritisation model. The goal is to promote the usage of sound forensic evidence to conduct an accurate root-cause analysis of software failures. Furthermore, the NMS architecture facilitates the collection and preservation of digital evidence about these software failure events, to ensure that the subsequent root-cause analysis provides objective and reliable results. These results are then used to implement effective countermeasures so that the same failures do not reoccur in the future.
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