Abstract
Contact Center offer technology capabilities that enable customers to be able to contact an organization or vice versa (organization to reach out to a customer) utilizing services like voice calls, text, messaging etc. Contact center technologies help companies fulfill their customer service obligations and often enable organizations to better personalize the customer experience provided. With recent innovations in the field of AI and ML technology, this new technology has taken center stage in helping businesses better serve customers, increase customer satisfaction, boost productivity, optimize workloads and reduce costs to serve via optimization or automation. This document looks at various emerging AI trends in different areas of a contact center.
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