Abstract
Information and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan’s e-Government portal use at the informational stage and describe the challenges encountered by citizens while using the portal. Statistical analysis is performed on a web-based questionnaire survey targeted at citizens of Kazakhstan. The technology acceptance model is used as a methodology to measure attitude towards portal usage. This paper also discusses the barriers that can restrict the successful adoption of e-Government services. The results show that awareness among citizens is high and they perceive the portal to be useful, but only a limited percentage of citizens actually use it regularly. The results of this paper could be used to help the IT managers of the portal to improve the management of informational content and maintain more effective adoption among citizens.
Highlights
Governments and public organizations over the world have taken advantage of the Internet and Information and Communication Technologies (ICT)
Two age groups were represented by almost all respondents, where the majority of respondents were from the first age category, 16–25 (71%), while the second category was people of age 26–35 years old (16%)
The main purpose of the paper was to investigate the factors that influence the adoption of the Kazakhstan e-Government portal at the informational stage using the technology acceptance model
Summary
Governments and public organizations over the world have taken advantage of the Internet and Information and Communication Technologies (ICT) This can be observed from the fact that the governments of industrialized and developing countries have utilized and made investments into e-services and e-Government [1]. With the help of e-Government, state organizations derive many benefits in terms of time and cost reduction, as well as the general growth of effectiveness of civil agencies while offering services to citizens. Many industrialized countries, such as the USA, Singapore, Australia, and the Netherlands, have succeeded in the development and implementation of the e-Government concept.
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