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Abstract
The rapid adoption of digital payment systems has transformed the financial landscape, particularly among millennials, who are at the forefront of this technological shift. This study explores the adoption and user behaviour of digital payment methods among millennials in India. The research aims to identify the key factors influencing the decision to use digital payments, including convenience, security, trust, and government initiatives. Additionally, it examines how socio-cultural influences, mobile payment applications, and peer networks impact the payment choices of this demographic. Through a survey of 250 millennials, the study reveals that ease of use, trust in security features, and promotional incentives are the primary drivers of digital payment adoption. It also identifies challenges such as concerns over data privacy and digital literacy. The findings suggest that while millennials are increasingly adopting digital payment systems, their behaviour is shaped by a complex interplay of technological, economic, and social factors. The study provides insights into strategies for improving the digital payment ecosystem and encourages further research into the evolving behaviour of young consumers.
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