Abstract
Access to knowledge, information, and technology is a key element for the development of individuals and society as a whole. While computing systems play a fundamental role in this process, efforts aimed at diminishing the worldwide digital divide are still scarce. In this study, we propose a tailoring-based approach for personal systems design as a way to promote digital and social inclusion in contexts of highly unbalanced access to computing technology. Our approach uses theories and methods of participatory design and semiotics to tailor user interfaces according to principles of universal access. We propose the integration of the PLuRaL framework for the system conception and design with the FAN (flexibility through AJAX and norms) framework for implementation and deployment of tailorable user interfaces, reaching a complete approach for the creation of systems. The approach, frameworks, and methods were effectively analyzed during the design of an inclusive social network system in Brazil. In addition, we present an evaluation of the developed system and discuss possible impacts on digital inclusion.
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