Abstract
The public transportation program acts as one of the major goals in urban development, so cooperation between different organizations with the same sectoral boundaries is needed. This study aims to generate critical thinking and action among actors in overcoming problem factors such as congestion that results in economic losses, time wasted on the road, and greenhouse gas emissions. This research uses a case study qualitative approach. Data collection techniques used were observation, interviews, documentation, and media review. The results showed that the behavior of organizational relations between organizations has not been optimal, due to lack of coordination and some organizations do not carry out their roles by the MoU. In lower-level bureaucratic behavior, policy implementers have carried out their authority duties by SOPs and SPM. However, it still needs to be maximized because it is still far from the target. The target group is known for being difficult to direct. Therefore, it is important to raise awareness about the available public transportation policies and for government implementers to be firm in enforcing them.
 Keywords: actor relations, implementation, TEMAN Bus
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