ACHIEVING SOCIAL SUSTAINABILITY BY UNLOCKING ACCESS TO DRINKING WATER: A CASE STUDY OF DYNAMIC CAPABILITIES IN INDIAN SOCIAL ENTERPRISES DURING COVID-19

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There is unequal access to safe drinking water, particularly for the less privileged sections of society. The situation worsened during the COVID-19 pandemic. The study uses a qualitative case-based approach to understand how Indian social entrepreneurs address the gap in access to clean drinking water by utilizing dynamic capabilities to achieve social sustainability. By integrating dynamic capabilities and their micro-foundations theory with social sustainability, social entrepreneurship, and crisis literature, we use multiple methods of data collection, including focus group interviews, observations and individual semi-structured interviews with the founder entrepreneur and employees. A thematic analysis of the data shows how social enterprises sense, seize and reconfigure their resources to achieve social sustainability. While ‘sensing’ involved building a rapport with empathy and a flexible approach, the enterprise ‘seized’ the opportunity by showcasing trust, a forward-thinking mindset and cutting-edge technology. The social enterprise ‘reconfigured’ its resources by providing training to its staff and spreading awareness through social media. By examining the micro-foundations of dynamic capabilities of social enterprises, the study advances knowledge on dynamic capabilities in social entrepreneurship and social sustainability.

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Framing the Inquiry into Emerging Research Directions in Social Entrepreneurship Charles Wankel and Larry Pate.- Part I Essential Qualities of Social Entrepreneurs.- Humility in Social Entrepreneurship: A Virtuous Circle Catalin Ratiu, Troy R. Nielson, and Bennett Cherry Voices in the Fog: Accounts of Social Entrepreneurship Identity in the UK Third Sector Chris Mason.- Part II The Wider Impact of Social Entrepreneurship.- Opportunities for Social Value Creation across Supply Chain Interactions Jennifer L. Woolley.- Social Enterprises and the Financing of different Scaling Strategies Wolfgang Spiess-Knafl and Stephan A. Jansen Creating Public Value: An Examination of Technological Social Enterprise Thema Monroe-White.- A Replicable Evaluation Method of Social Entrepreneurship Centers and Programs Noushi Rahman and Rebecca Tekula.- Part III Social Entrepreneurship and Global Change.- Innovation Ecosystems in Brazil: Promoting Social Entrepreneurship and Sustainability Ana Cristina O. Siqueira, Mario P. Monzoni, Sandra R. H. Mariano, Joysi Moraes, Paulo D. Branco, and Ana M. Coelho.- Social Entrepreneurship in the Arab World: Lessons from Lebanon Dima Jamali and Liya Kreidie.- Evolutionary Dynamics of Organizational Legitimacy of a Social Enterprise in a Developing Economy.- Sougata Ray and Anjan Ghosh.- Developing Businesses and Fighting Poverty: Critical Reflections on the Theories and Practices of CSR, CSV, and Inclusive Business Mara Del Baldo.- Index.

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