Achieving Governmental Innovation through Artificial Intelligence Adoption

Abstract

The study aimed to identify the role of readiness for artificial intelligence (AI) requirements (technical infrastructure, data sets, administrative and organizational readiness, laws and legislations, AI ethics, and societal challenges) in government innovation from the point of view of the employees in Jordanian government agencies. (342) valid questionnaires were collected from employees working at information technology departments of Jordanian government agencies. After analyzing the data, the study concluded that the level of availability of artificial intelligence in Jordanian government agencies is moderate, and the degree of availability of the sub-dimensions of artificial intelligence was moderate, except for two dimensions data sets and legislation, which came within high level. The availability of government innovation is high. The study also found there is a significant effect of artificial intelligence on government innovation in Jordanian government agencies and explained 62% of the variance in government innovation. The study recommended the need to pay attention to the development of artificial intelligence requirements because of continuous development in technology and environment, and to make this a continuous process. In addition, government agencies need to cooperate with public and private sector organizations, build partnerships with them for the benefit of both in developing artificial intelligence, and thus government innovation, and making artificial intelligence and government innovation on the ladder of their priorities and strategic plans.