Abstract
Business Process Management align s organisational strategy and business operation. The dynamic environment within which organisation s operate promotes changes in business processes, in a phenomenon known as business process variability. The goal of this resea rch is reviewing business process variability literature to comprehend this phenomenon and analyse its theoretical foundation. Through a systematic mapping study, 80 primary studies acted as sources of evidence to answerthree research questions. By summarizing this theoretical background, we establish a conceptual synthesis of business process variability. We equally describe business process variability approaches and observewhether these were empirically assessed. Finally, we discuss research opportunit ies in the field. Our study shows that concepts in business process variability domain are used in an inconsistent manner, demanding a common vocabulary. A significant number of approaches is available, but most of them lack empirical studies. Additionally, our findings provide a diagnosis of the major challenges in the field.
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