Abstract
Many organizations measure and assess organizational perfor-mance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This pa-per reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM). In the future, we will combine this TQM with the development of the Industrial 4.0 era to get a new model for assessing organizational.
Highlights
Since the world crisis in 1930, quality management has become the world’s prima donna in facing globalization competition
We compare Mal-colm Baldrige National Quality Award (MBNQA) with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM)
Selected items were analyzed from the MBNQA methodology aspect, which consisted of the relationship between other quality approaches such as Total Quality Management (TQM) and the relationship between MBNQA criteria for improving organizational performance, analyzed based on the object of research and the results
Summary
Since the world crisis in 1930, quality management has become the world’s prima donna in facing globalization competition. The assessment is based on a group of criteria from the point of view: customer, strategy, leadership, measurement, analysis and knowledge management, workforce, operations, and the organization’s results These seven groups of criteria are divided into 18 measures where the total score is 1000 (Haktanir & Cengiz, 2020). The MBNQA Award has had a significant influence on various types of organizations in the U.S, especially for companies that care about quality, whether they are starting or continuing to improve quality (Przasnyski & Tai, 2002).During the last few decades, quality management practice through the creation and awarding of quality awards and business excellent models (BEMs) has developed rapidly. This quality management framework is created based on organizational performance, derived from the evolution of the Total Quality Management principle (Garza-Reyes et al, 2015)
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