A Study on Factors Influencing Employee Engagement in Selected Banks of Mumbai Region

Abstract

Employee engagement has emerged as a dynamic concept through increased scientific interest in positive psychological states and value of human capital. There is a limited scope of academic literature in the area of employee engagement as most of the studies are performed by the industrial consultancies. As defined differently by each researcher, till date there is not any universal definition of engagement. The study intended to exhibit the construct of employee engagement in synergy with the existing literature and its consequences. It has a clear insinuation that committed employees create customer stories which make the brand creditable. When considered from management‘s viewpoint, engagement is the practice of leading human capital in appropriate conditions to ensure incessant performance and accomplishment of business goals. While, from the employees‘ viewpoint, it is their perception and psychological status instigated from experiences formed by the management. This paper is modest attempt to know factors influencing employee engagement. In this study, Qualitative as well as Quantitative research approaches (which include exploratory as well as descriptive) have been used in order to dig out the factors influencing employee engagement in selected banks of Mumbai region.