A Study of Frequency of Complaints Relating to Pediatric Dentistry in Isfahan Province between 2008-2018

Abstract

Introduction: Medical errors include treatments that do not match approved standards in medical science and cause harm to the patients. This study aimed to investigate the frequency of complaints relating to pediatric dentistry in Isfahan province. Materials & Methods: This research is a descriptive, prospective, and cross-sectional study. Among 688 cases of dental complaint, of which data and documents collected in the medical council of Isfahan Province in 2008-2018, 14 identified cases of complaints were in the pediatric dentistry field, which then provided the needed data for research. Results: The number of complaints in 2009-2011, 2013, 2014, and 2015 was one case, in 2012, 2016, two cases and in 2017 and 2018 were no reports. 5 were dental malpractices. 13 identified complainants were from patients' fathers, and 1 case was the mother among practitioners, were 50% men, 50% women, 29% pedodontists, and 50% general dentists. 2 of 4 complaints from pedodontists and 3 of 7 complaints from general dentists in the pediatric field recognized as malpractices. Conclusion: This study shows the number of pediatric malpractices is low in the Isfahan province. However, dentists must adhere to the medical oath and have good relationships with their patients. Supporting patients during treatment and considering their opinions and also treatment charges may lead to patients' satisfaction. Meanwhile, dentists should know about their abilities and their limits in practices. Also, they should refer complex cases to a specialist when they need to prevent further problems.