Abstract
Software maintenance is the activity in which changes occur in the artifacts of a software after delivery, with the purpose of keeping it available, correcting its failures, improving its performance and adapting it to new or modified requirements, according to the needs of Your users. It is an indispensable activity, without which existing systems would quickly become lagging and inefficient for organizations. The objective of this work is to verify the adherence of existing software maintenance models and processes in an organization whose product is used by a large number of users. After identifying and evaluating the problems of the company's current situation, carried out through a case study, actions are suggested to improve its software maintenance process.
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