Abstract
J.P. Walsh and G.R. Ungson (1991) defined an organizational memory (OM) research agenda encompassing three sequential phases: assessing the structure of OM; parsing the OM acquisition, retention, and retrieval processes; and assessing the consequences of OM. One way for researchers to address Walsh and Ungson's research agenda and enable OM to evolve as a research domain is by theory testing through hypothesis generation and empirical research. The paper defines an initial research framework for guiding empirical studies of OM based on a widely accepted CSCW research framework, and describes an exploratory laboratory study based on factors identified in this framework.
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