Abstract
Corrugated paper industry is an indispensable industry and it has been developed for more than fifty years. Hence, it is important for a firm to find its core competence, study effective business strategies, and form a long-term competitive advantage. However, few researchers focus on the harmonizing between the operational problems and solutions from customers’ and suppliers’ angles. The purposes of this research are to analyze frequently encountered problems and to find appropriate solutions to upgrade production efficiency and business performance for the corrugated paper industry in Taiwan. This study mixes Quality Function Deployment and Analytic Hierarchy Process approach to find some operational problems and provide the solutions based on experts' experience. The findings are projected to deliver some significant contributions; academically, by professionally conducting further theoretical validation and by adopting suitable strategies to fit the needs of customers.
Highlights
Paper is one of daily necessities tightly related to our lives in many forms, such as newspaper, notebook, bill, tissue, cardboard box, and so on
By using Critical Incident Technique (CIT) method in the first stage, this study conducted 30 experts who have experienced in facing operational problems in the paper industry in Taiwan through interviews and open-ended questionnaire
By conducting Quality Function Deployment (QFD) with experts and managers in the paper industry, the results of this study provide appropriate action for solutions to deal with operational problems
Summary
Paper is one of daily necessities tightly related to our lives in many forms, such as newspaper, notebook, bill, tissue, cardboard box, and so on. The rise and fall of the paper industry has become the vanguard index of developed countries. The paper industry in Taiwan has suffered from structural change of domestic industry; such as the rise of environmental protection consciousness, the migration of downstream industry, insufficient labors, saturated market, and other factors. These situations cause the paper manufacturing industry to face more competitions. In the 21st century, the paper manufacturing industry is facing unforeseen changes because the globalization of politics, economics, society, and technological power offer unstoppable competition trends.
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