A practical approach for measuring IT-support of business processes

Abstract

Information technology (IT) is playing vital role in today's business success. It has been proved that IT services directly effect on business processes performance and organization success. A main factor, which is directly related to IT performance, is functionality of IT services and their support of business processes. In every organization measuring IT functionality in business processes is an important problem, which many business managers are concerned about it. Most IT metrics measure IT services performance without considering their effect on business processes. Therefore a general practical approach for measuring IT services functionality and their effect on doing business process is very essential. In this paper a practical approach for measuring the amount of IT services functionality and their support of business processes has been proposed. By using this approach, we can measure the amount of IT functionality for each business process and total amount of IT support of organization. The amount of this metric helps manager to find out their strength and weakness and improve performance of business processes by utilization of IT services and elevates IT to its rightful place in organization.