A multivariate analysis for the creation of Port Community System approaches

Abstract

Abstract Port Community Systems and Single-Window approaches are important for improving competitiveness and reducing costs associated with logistics activities, mainly in seaports. In Colombia, the ports on the Caribbean Sea have great potential for development and a privileged geographical position, but the lack of information technologies makes them uncompetitive. This article illustrates the requirements and conditions to be met in order to develop a customized IT system to improve the operations of the Colombian. These requirements and conditions are related to variables like efficiency, flexibility and customer satisfaction, according to the type of customer that will be using the IT tool. The results were obtained from a Principal Component Analysis and Multivariate Factor Analysis. Additionally, the identification of these factors can allow a better design of the IT tool, based on the needs of the customers. Therefore, the ports can be more attractive and efficient in negotiating trade agreements and thus enhance the competitiveness of the region and country. The results show that a single window platform for port communities should customize their services based on the type of user, in this case, were analyzed two types: importers and exporters. The efforts related to the services offered to the importers should focus on the operation part of foreign trade activities. In contrast, exporters have a high affinity for variables related to decision-making that are focused on administration and document management. Futures studies can be made considering all the members of the port community to develop an IT tool that can improve the foreign trade activities in underdeveloped countries.