Abstract
Graduate students in a Cognitive Systems Engineering course collaborated with those in Architectural Design on a project that followed a human-centered design approach to the incubation system for a Neonatal Intensive Care Unit (NICU). This approach emphasized the needs of three user groups: infant patients, family members, and care givers. Cognitive task analyses with NICU nurses at a local hospital and heuristic evaluations of commercial equipment helped highlight problem areas which informed the design of prototype incubators and supporting equipment. This paper introduces the methods used and lessons learned by following this multidisciplinary approach, and highlights some of the analysis findings and proposed redesign features.
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