Abstract
This study proposes a conceptual structure for the success of the real-time healthcare program in developing countries. Whilst developing and some developed countries face a significant challenge in adopting the application of real-time healthcare, this work aims to analyze the perspectives of healthcare practitioners in Malaysia. Since 1997, Malaysia has been putting efforts to introduce a real-time healthcare system, but due to geographical constraints and shortage of physicians, people in the rural area often have a hard time accessing quality healthcare services. This research proposes a remote patient's management framework to predict user's behaviour by three outputs of the real-time healthcare system performance: Net gain, system expectation and acceptance. Remote patient management system offering access to patient's data regardless of the location of patients and physicians is the only way forward for healthcare providers in developed and developing countries facing a shortage of healthcare services due to geographical constraints natural disasters of pandemics. We emphasize that there should be no compromise when it comes to the privacy of the patient's data in the proposed system. However, recent technologies such as the Internet of Things and Blockchain is deployed to ensure utmost privacy and security of patient's data.
Highlights
Medical technology faces significant challenges as the healthcare services have been improved globally due to the innovation of the real-time healthcare application
The research approach applied in this study evaluates real-time healthcare system performance by surveying healthcare practitioners based on the user interaction model
It is significant to understand the real-time healthcare system performance to know their impact on healthcare services in Malaysia
Summary
Medical technology faces significant challenges as the healthcare services have been improved globally due to the innovation of the real-time healthcare application. The real-time healthcare application is rapidly being used by the healthcare practitioner as an alternative method in healthcare services and it provides a lot of benefits and advantages in improving patient's healthcare at a distance. Only the healthcare practitioner will be assessed as the principal user of real-time healthcare applications. The advancement and modernization of real-time healthcare need to be matched up with innovation adoption and technology acceptance within the key user especially healthcare practitioner for its effectiveness and optimization in usages (Ahmadi et al, 2015; Hak et al, 2020; Jackson and McClean, 2012).
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